• Successfully led a team of 30 sales associates to exceed monthly sales targets by an average of 15%, resulting in recognition as the top-performing store in the district.• Developed and implemented a comprehensive training program for new sales associates that resulted in a 50% reduction in onboarding time and an increase in sales productivity by 25%• Enhanced profitability levels with exceptional customer service, maintaining clear communication outlets and performing appropriate follow-up services, resolving concerns and inquiries in a timely fashion.• Directed and fulfilled financial duties for the company, such as processing invoices, administering payroll, and managing accounts receivable.• Analyzed sales data to identify trends and opportunities for improvement, resulting in a 20% increase in average transaction value• Provided exceptional customer service and resolved customer complaints to ensure customer satisfaction and loyalty, resulting in a 95% customer satisfaction rating.