Joseph Cantu Email and Phone Number
Joseph Cantu work email
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Joseph Cantu personal email
Versatile, goal-oriented Process Innovator and Problem Solver leveraging strong technical, analytical and problem solving skills to deploy leading-edge digital solutions and optimize program impact within matrixed organizations. Throughout my career, I have successfully managed numerous projects and navigated strategic roadmaps that resulted in higher revenue levels, greater channel volume and better performance tracking. Crucial to my success is a collaborative approach that involves working closely with senior management, cross-functional teams and multiple departments to facilitate important transitions, resolve operational issues and implement positive applications that benefit stakeholders. As a self-starter with a strong desire to succeed in whatever I do, I have an inherent ability to identify and remove barriers to operational excellence. My deep abilities to develop and deliver workable enterprise applications have created a proven record of harnessing technology to meet changing business needs and client requirements. One of my most recent achievements has been to help lead a $1B transformation journey to modernize technology stack and processes at USAA, positively impacting how insurance adjusters work with members. Throughout my career, I have earned a solid reputation for meeting the goals and objectives of any organization with which I am associated. Specialty SkillsChannel Development | Strategic Planning | Internal Consulting | Offshore Supervision | Site Inspections | New Product Launches | Enterprise Solutions | Digital Applications | Business Forecasting | Contract Negotiations | Relationship Building | Process Innovation | Multi-Industry Exposure | Software Development | Technical Writing | Scrum Methodologies | Scaled Agile Experience | Data Visualization | Process Analysis, Technology Alignment | Solution Delivery | Resource Allocation | Executive Reporting | KPI Analysis | Executive Dashboard
Fidelity Investments
View- Website:
- fidelity.com
- Employees:
- 83148
- Company email:
- Johrenk7@gmail.com
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Fidelity InvestmentsKeller, Tx, Us
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Senior Manager, Product DeliveryFidelity Investments May 2023 - PresentBoston, Ma, Us
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Product Management Manager - AutoWells Fargo Sep 2022 - Sep 2023San Francisco, California, Us -
Product Manager - Indirect AutoWells Fargo Apr 2021 - Sep 2023San Francisco, California, Us
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Director Of Development Product OwnersUsaa 2018 - Apr 2021San Antonio, Texas, UsManaged twelve talented development product owners in deploying and updating property & casualty (P&C) claims modernization technology for member service representatives and general membership. Partner with sponsors and stakeholders to analyze and act on critical data and performance metrics. * Doubled team size during tenure and deployed new on-boarding process that speeds up integration into agile and team framework, resulting in DPOs being able to take over two scrum teams through transition from Waterfall to Agile. * Leading a five-year $1B transformation journey to modernize technology stack and processes, positively changing how adjusters serve members. * Implemented and maintained new operating model that effectively supports program and execution layers across agile framework spanning locations in San Antonio, Plano and Phoenix. * Cultivated key relationships with executive sponsors, stakeholders and peers to focus on empowering workforce. -
Digital Product ManagerUsaa 2013 - 2018San Antonio, Texas, UsAs a Digital Product Manager/Product Owner, formed and supervised agile project teams with up to 35 professionals in introducing and improving digital capabilities: New Member Onboarding, Mortgage, Consumer Lending, Home Circle and Auto Circle/Auto Experience. Continued to utilize expertise in talent development, coaching and mentoring. Instituted DPO training for Digital Product Managers assigned to agile work streams. Closely collaborated with Senior Experience Owners and technical resources to produce customer experience roadmaps. * Succeeded In improving new car search experience by 3%, while expanding member profile updates via digital channel by 10%.* Designed and delivered mobile first mortgage loan status to product optimal digital experience and mitigate phone calls by 5%.* Increased product start rate by 8% after setting up new landing page for new members; also helped with creating and navigating initial Auto Experience program roadmap for buying new vehicle. * Instrumental in delivering Bank Digital Transformation strategy (Impacting Real Estate and Consumer Lending) to enhance storefront performance and member/digital user experience.
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Bank Service Delivery AdvisorUsaa 2012 - 2013San Antonio, Texas, UsPromoted to expertise in business operations and supplier governance to oversee Service Delivery Management structure with 25 staff. Utilized full array of tools and processes to monitor and optimize supplier performance, relationship health and business value across Bank. Key resource to business unit leaders, Service Delivery Evaluators and Global Service Delivery through supplier roadmaps. * Selected to serve as Offshore Manager-on-Duty for India office with 300-350 employees handling clean room operations, controlling facility access, setting security guidelines and complying with relevant operating policies.* Personally designed and instituted standards and procedures for ensuring 3rd party vendors met SLOs and SLAs.
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Bank Change Manager AdvisorUsaa 2010 - 2012San Antonio, Texas, UsClosely liaised with internal business partners, project teams and senior leadership to track and address critical KPIs, including risk factors, resource allocation and organizational readiness, to optimize project success and continuity. Created and executed plans for change management, adoption analysis and escalation responses. * Worked with Tata Consultancy Services and various third parties to plan and establish new title service entity, United Lender Service, to enhance efficiencies and profitability to USAA. * Smoothly implemented and facilitated delivery of new mortgage product through Pentagon Federal Credit Union.
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Process Improvement AdvisorUsaa 2008 - 2010San Antonio, Texas, UsActed in several roles, such as Project Manager, Business Manager, Process Engineer and Change Agent to organize and deliver high-tech solutions to business partners and membership. Liaised with senior leadership to analyze and respond to complex business requirements. * Instrumental collaborator on nine-month initiative to create and map transition of Mortgage UNIFI and Home Equity Credit Revue into new Loan Origination System (ImPACT).
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Home Equity Service RepresentativeUsaa 2005 - 2008San Antonio, Texas, UsPromoted through positions of increasing impact, including Senior Equity Processor and Senior Quality Assurance, because of excellent job performance. Led up to six representatives in improving process workflow and call quality, while handling intensive customer service.* Skillfully motivated and coached staff to surpass business objectives and perform at higher levels of professionalism.
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Branch Training ManagerWells Fargo 2004 - 2005San Francisco, California, Us* Performed all branch manager duties to include budgeting and balancing the daily general ledger * Analyzed customer debts and provided bank products and plans to reduce debt
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Financial Services AdvisorNew York Life Insurance Company 2003 - 2004New York, New York, Us* Developed and implemented business and marketing plans * Prospect for potential clients * Discuss financial concerns and needs of individuals * Analyzed customer budgets and recommended financial products
Joseph Cantu Skills
Joseph Cantu Education Details
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Our Lady Of The Lake UniversityGeneral -
University Of The Incarnate WordGeneral
Frequently Asked Questions about Joseph Cantu
What company does Joseph Cantu work for?
Joseph Cantu works for Fidelity Investments
What is Joseph Cantu's role at the current company?
Joseph Cantu's current role is Senior Manager, Product Delivery.
What is Joseph Cantu's email address?
Joseph Cantu's email address is jo****@****saa.com
What schools did Joseph Cantu attend?
Joseph Cantu attended Our Lady Of The Lake University, University Of The Incarnate Word.
What skills is Joseph Cantu known for?
Joseph Cantu has skills like Business Process Improvement, Product Management, Change Management, Banking, Supply Chain Management, Process Improvement, Consumer Lending, Project Management, Customer Service, Risk Management, Strategic Planning, Scaled Agile Framework.
Who are Joseph Cantu's colleagues?
Joseph Cantu's colleagues are Mark Edwards, Cfp®, Lindsay A. Schiller, Mba, Mounika A., Kyla English, Anne D, Praveen Kumar, Eric Tice.
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