Joseph Caplinger Email & Phone Number

London, Ky, Us

London, Kentucky

London, Ky

Williamsburg, Kentucky

Maintains thorough knowledge of Contractual Requirements, Operational Processes and Technical environment•Provides communications link between Site Operations Management team and remote IT staff.•Evaluates technology alternatives for Process Improvements, submits recommendations to Senior Management•Creates/Reviews project plans and delivery schedules to ensure objectives achieve operational goals and client commitment•Provides detail system and application requirements to… Show more Maintains thorough knowledge of Contractual Requirements, Operational Processes and Technical environment•Provides communications link between Site Operations Management team and remote IT staff.•Evaluates technology alternatives for Process Improvements, submits recommendations to Senior Management•Creates/Reviews project plans and delivery schedules to ensure objectives achieve operational goals and client commitment•Provides detail system and application requirements to remote IT staff•Reviews / Approves IT staff development project plans•Oversees user acceptance testing•Oversees all system and application implementations•Provides daily and monthly reporting to support site management and customer deliverables•Provides operations data analysis to support staffing requirements•Oversees monthly operational output to ensure contract requirements met•Assists Operations staff and customer with procedures requiring special data reporting output•Provides daily management of content delivered to customer, content and metadata•Performs daily Reconciliation of Product delivered to customer •Ensures all product delivered electronically to customer is transferred and received correctly •Identifies and corrects issues of records delivered to customer •Supported effort to obtain ISO 9001:2008 CertificationPerformed documentation analysis to determine requirement for certificationCreated Work Instructions in support of process documentationParticipated in initial site and annual certification audits•Reviews Request for Quote / Proposals (RFQ / RFP)•Analysis of RFQ / RFP to determine potential customer requirements•Develops Operational Concept of Operations•Works jointly with proposal team to determine proposal pricing•Determines hardware / software requirements for proposed solution•Researches solution technical requirements and identifies product alternatives•Works jointly with proposal team in producing final proposal Show less

Chantilly, Virginia - Williamsburg, Kentucky

Program Manager – USCIS IDDMPOver site of Facility build outHire, manage and evaluate key program personnelCustomer point of contact on contractual and technical mattersAttend regularly scheduled meetings with the customer to receive direction and provide update and program statusAssure production rates and quality meets or exceeds customer’s expectationsReport program status to senior management and teaming partners on a regular basisMonitor production… Show more Program Manager – USCIS IDDMPOver site of Facility build outHire, manage and evaluate key program personnelCustomer point of contact on contractual and technical mattersAttend regularly scheduled meetings with the customer to receive direction and provide update and program statusAssure production rates and quality meets or exceeds customer’s expectationsReport program status to senior management and teaming partners on a regular basisMonitor production, quality and cost trends to maximize program efficiencyMaintain access to emerging technologyManage the assigned contract and contract optionsTechnical and primary point of contact with the customerManage the relationship with teaming partnersProvides oversight of multiple projects performing digitization services.Developing Standard Operating Procedures, Service Level Agreements, Transition planning, and process improvement studies.Assist Business Development with proposal responses, teaming agreements, and client communications.Assist with line of business process management and strategic direction. Show less

Herndon, Virginia

Project / Program ManagerSAIC - National Security and Space (NS&S) Business UnitManaged development effort to deliver web site prototype utilizing Documentum and BEA Web Logic Portal technologies. Project included interfacing with Corporate IT Management to maintain corporate development standards when deploying technology at the business unit level. This included technology, security and business process standards. The portal services provided allowed the delivery of corporate… Show more Project / Program ManagerSAIC - National Security and Space (NS&S) Business UnitManaged development effort to deliver web site prototype utilizing Documentum and BEA Web Logic Portal technologies. Project included interfacing with Corporate IT Management to maintain corporate development standards when deploying technology at the business unit level. This included technology, security and business process standards. The portal services provided allowed the delivery of corporate information to those employees stationed in secure client facilities with no access to the corporate portal residing inside the firewall.Pfizer Medical - Practical Outcomes Researcher (POR)Provided full life cycle project management for development of a web-based application to support Pfizer’s POR program. POR provides educational materials, study design templates and expert technical assistance designed to enable healthcare organizations to conduct studies. Utilizing Documentum (DCTM), DCTM Web Publisher, and BEA Web Logic Application Server, the team was tasked with re-architecting the current site to provide a more fluid and dynamic design capable of allowing non-technical authorized end-users the capabilities of content management.FDICProvided planning, oversight, task training, and project communications activities for 5-Year IDIQ Contract for Enterprise Content Management implementation. IDIQ contact consisted of approximately 20 Task orders ranging from 2-6months to multiple year duration with several concurrent operations. Implementation consisted of the following activities:Documentum EDMS98 migration to 4iDesign and implementation of distributed architecture solution to provide electronic delivery of Official Bank files to all Regional office locations.Administration support of LAN Management activities.Business analysis to continue growth of EDM enterprise rollout. Show less

Herndon, Virginia

FDICProvided planning, oversight, task training, and project communications activities for 5-Year IDIQ Contract for Enterprise Content Management implementation. IDIQ contact consisted of approximately 20 Task orders ranging from 2-6months to multiple year duration with several concurrent operations. Implementation consisted of the following activities:Documentum EDMS98 migration to 4iDesign and implementation of distributed architecture solution to provide electronic delivery of… Show more FDICProvided planning, oversight, task training, and project communications activities for 5-Year IDIQ Contract for Enterprise Content Management implementation. IDIQ contact consisted of approximately 20 Task orders ranging from 2-6months to multiple year duration with several concurrent operations. Implementation consisted of the following activities:Documentum EDMS98 migration to 4iDesign and implementation of distributed architecture solution to provide electronic delivery of Official Bank files to all Regional office locations.Administration support of LAN Management activities.Business analysis to continue growth of EDM enterprise rollout.CDMI – Corporate Document Management and Imaging SystemServed as Project Lead/Senior Systems Engineer, leading a team of development and implementation experts. A multi-phased project intended to implement an Electronic Document Management System (EDMS) to store the Corporation’s official bank files for insured institutions. The mission of this application’s implementation:To support the Supervisory business function with a virtual electronic workplace where business critical information can be easily accessed and shared by regulators anywhere.To provide regulator access to electronically stored official bank files, to provide the ability to easily index and search those documents, and to route electronic documents to users based on pre-defined business rules.CDMI was an ongoing project that involved a nationwide implementation with many objectives, the following lists a few of these objectives:Capture, store, and index official bank files and legal subject matter filesConvert paper official bank files to electronic formatMonitor who has accessed documentsProvide access to the CDMI to regulatory agenciesAllow users to view and search electronic documents on-lineIncrease availability of and access to documentsMitigate the risk of corporate resources due to catastrophic events Show less

Reston, Virginia

As Infrastructure Manager for local site support group, managed support staff responsible for WAN/LAN design, implementation, and support of internal customer systems. As Network Engineer, implemented LAN for National Car Rental account. Worked with a remote team to install and maintain a network consisting of Cisco Router, Cisco 5000 Network Switch, and multiple communication hubs throughout the facility. Implemented two communication rooms to provide telecommunications, voice, and data to… Show more As Infrastructure Manager for local site support group, managed support staff responsible for WAN/LAN design, implementation, and support of internal customer systems. As Network Engineer, implemented LAN for National Car Rental account. Worked with a remote team to install and maintain a network consisting of Cisco Router, Cisco 5000 Network Switch, and multiple communication hubs throughout the facility. Implemented two communication rooms to provide telecommunications, voice, and data to horizontal desktop locations.As a Project Lead and Systems/Network Consultant:Performed PC and LAN consulting services, including systems analysis, design, procurement and implementation, for multiple Charter Medical Corporation facilities located in Atlanta, GA. Installed multiple Ethernet LANs running Novell operating systems, set up workstations, and trained individual user on the concepts of network file systems, email, and off-the-shelf Microsoft applications. Technical and project lead for development and management of Charter Medical Corporation National Call Center. Designed and implemented infrastructures that included WAN, LAN, and telephone system to support 7 by 24 call center operation. Call Center facility included Novell file server, database server, and communications server and 150 workstations. Implemented a disaster recovery system to supply electrical power backup for entire facility.Managed WAN/LAN services group for Charter Medical Corporation. Developed customer staff to support nationwide hospital network. Responsible for WAN/LAN connectivity, email rollout, and support of communications servers and desktops for over 100 locations. Provided additional services for VAX mainframe connectivity and multiple communications servers, which were administered for the purpose of dial-in connectivity from each hospital location. Show less

Dallas, Texas

Worked with procurement management to enhance Perot System’s ability to provide microcomputer products for internal and external customers. Negotiated volume purchase and reseller agreements with major product manufacturers, including Compaq, IBM, and Hewlett- Packard. Provided product and financial information in the development of customer proposals. Developed inventory tracking department to track assets purchased for internal and external customers. Developed processes,… Show more Worked with procurement management to enhance Perot System’s ability to provide microcomputer products for internal and external customers. Negotiated volume purchase and reseller agreements with major product manufacturers, including Compaq, IBM, and Hewlett- Packard. Provided product and financial information in the development of customer proposals. Developed inventory tracking department to track assets purchased for internal and external customers. Developed processes, procedures, and staff to maintain inventory tracking for internal customer. Assisted in the development of a system for tracking assets purchased for internal customer and the ability to migrate data to internal financial systems. Show less