Predictive and Generative AI for Customer Support Protect your brand experience.

We innovate the customer experience with our conversational engagement suite, a unique combination of orchestration software, customer data platform, and analytics that lets businesses reach out to customers using voice and digital channels to maximize the potential of every conversation.

Reinventing the customer and employee experience by solving old challenges in bold new ways. We make employees love work and customers love companies.

Vonage / was NewVoiceMedia, platform provides sales and customer service teams a cloud-based link between Salesforce and their current phone system. Our goal is to reshape the way teams live inside their CRM environment and interact with customers and prospects. Through Salesforce automation, highly intelligent routing and real time reporting we’ve been able to catapult user-adoption, boost sales performance and transform the customer experience. Our true cloud platform (no phone replacement, hardware, software or downloads) has propelled us to the #1 rated CTI solution on the Salesforce AppExchange.

Responsible for developing new logo business in the New York area.Provide strategic sales support to Value Added partners.Focusing on advanced applications for Genesys's PureCloud and PureConnect Cloud Contact Center SolutionsCreate business and technology plans for clients for Return on Investment and Total Cost of Ownership.Accountable for all facets of pre and post sales including qualification, acquisition and customer satisfaction.

Sr. Account Executive, bringing the enterprise to the Cloud, 8x8 helps you serve your customers better with mobile, flexible solutions that help you do business anywhere, anytime. From Cloud VoIP phone service to Cloud contact centers to unified communications.

Partner Channel Development for Braxtel suite of Call Center solutions in the cloud and premise based. Sold the largest call center deal in company history.

Worked for a number of companies under contract to develop new business through channel development and direct selling to the enterprise. Developed relationships with VAR’s, SI’s, BPO’s. I was contracted during this period by Aumtech Inc, Spoken Communications, Braxtel Communications and Micro-automation. I achieved 100% of goals defined contractually. Much of the activity centered around Interactive voice response with Speech recognition and VXML solutions. Dealing with companies such as Fingerhut, Qwest, Nissan, Sitel, Cisco, Avaya.

Privately held company with headquarters in Israel. A supplier of call center applications for the SMB market. The application is sold through direct and indirect channels.Responsible for business development of the sales channel / Alliances and marketing activity with consistent quota attainment.o Hired to introduce new call center application for the mid size market. .o Negotiated OEM agreements with 3COM Corporation - generating $2 millionin revenue, Shoretel Communication - generating $1 million in revenue. o Developed and maintained a Var /partner relationships to generate callcenter opportunities.o Provided Sales Training on solution and application selling..o Successfully sold to accounts: John Deere, 1-800 flowers, Dallas Cowboys,Federal credit Unions, University of Utah.o Hosted customer seminars.o Our efforts have established us as having 1.5% market share for IP Contactcenter agent shipments in 2005, according to Gartner Dataquest. o Developed sales tools and marketing materials for the channel.

Contact center software for mid-market and enterprise. Responsible for US and International business.Director of Sales, Asia Pac / Latin America AlliancesResponsible for all aspects of sales and marketing activity. Including developing on a country by country strategic business sales plans, pricing strategies, promotional plans, and product launches.Opened territory, developed business in 9 new markets in 14 months, consistent in quota attainment.o Created channel market strategy for indirect selling through Vars, SI, OEM. o Conducted Sales Seminars on strategic and solution selling strategies ofApplication software product.o Sold to major corporations: BMW, Shell Oil, Malaysia Telecom o $1 Million win with Ord Minnett (Part of Chase Bank)o Developed major partners: NTT Japan, HP ChinaEarly CareerI have had responsibility as a Sales Manager with direct reports for new logo and account management, Regional Director and RVP responsibility. I have developed OEM agreements, Strategic partner relationships, Channel relationships and direct selling to mid-market and enterprise. Exposed to all markets in geo areas of the US, along with dealing internationally in Asia/Pac, Latin America, and Europe. Consistently achieving sales quota and business objectives. While enhancing my knowledge in CTI, Professional services, contact center, telecom, and outbound and self service solutions. These accomplishments have been with start ups and established companies;EIS International - International Sales executive - Outbound telemarketing and Collection solutionsTIE/Communications - Sales Executive, Regional Sales Manager NYC - Telephony solutions for the enterprise.