Joseph Cassidy Email & Phone Number

Milwaukee, Wisconsin, United States

- Delivered top-tier customer service and support to both sales teams and clients, ensuring a high level of satisfaction.- Managed a high volume of emails and tasks autonomously, demonstrating exceptional organizational skills.- Processed customer orders via phone, email, EDI, and chat, ensuring accurate, timely delivery and proactive follow-up, including management of backorder and open order reports.- Utilized SAP system to enter orders, check availability, pricing, and delivery requirements, ensuring accuracy and completeness.- Resolved order fulfillment issues and product functionality concerns, including UPS tracking, freight quotes, rush orders, and credit inquiries.- Followed through on customer issues from start to finish, requiring outbound calls and multiple points of contact to ensure resolution.- Collaborated with customers, internal graphics teams, and suppliers to create accurate art proofs and revisions for production.- Communicated with sales and purchasing teams to address potential product and sales issues in a timely manner.- Effectively handled problem resolution related to customer complaints, order discrepancies, and delivery issues.

Milwaukee, Wisconsin, United States

- Successfully managed private dining events, ensuring seamless execution and exceeding customer expectations.- Demonstrated exceptional table service skills, providing personalized and attentive service to high-profile guests.- Mastered menu knowledge, memorizing ingredients, preparation methods, and daily specials, enhancing the dining experience for customers.- Utilized effective sales tactics to upsell premium dishes, beverages, and specialty items, resulting in increased revenue.- Expertly multitasked in a fast-paced environment, efficiently attending to multiple tables while maintaining high service standards.- Collaborated with kitchen staff to ensure timely preparation and delivery of meals, ensuring guest satisfaction.- Received positive feedback from customers for professionalism, attention to detail, and ability to handle special requests.- Consistently maintained a clean and organized work area, contributing to a pleasant and welcoming dining atmosphere.- Actively participated in ongoing training sessions to enhance knowledge of menu offerings, wine pairings, and customer service techniques.- Contributed to the success of the restaurant by providing excellent customer service and promoting a positive team environment.

Milwaukee, Wisconsin, United States

- Delivered personalized client experiences in a call center by effectively answering questions and assisting with products/services.- Proficiently resolved basic and intermediate-level inquiries and transactions, demonstrating understanding of risk products.- Adhered to defined processes, successfully resolving routine problems and increasing customer satisfaction.- Ensured positive client interactions by empathetically understanding their perspectives.- Maintained strict confidentiality and privacy standards while managing phone and transactional responsibilities.- Fostered strong client relationships, enhancing brand loyalty and customer retention.- Consistently applied a customer-focused approach across diverse situations and clients.- Efficiently utilized resources to accurately complete routine cases, improving operational effectiveness.

Milwaukee, Wisconsin, United States

- Skillfully crafted cocktails and espresso drinks, consistently delivering high-quality beverages.- Memorized extensive cocktail and coffee menu, providing accurate recommendations to customers.- Adapted quickly to daily changing specials, effectively promoting and upselling unique offerings.- Received rave reviews from both customers and managers for exceptional service and professionalism.- Maintained a clean and organized bar area, ensuring a safe and inviting environment.- Collaborated effectively with team members, fostering a positive work atmosphere.- Demonstrated strong multitasking abilities, efficiently managing multiple orders.- Upheld high standards of quality control, ensuring customer satisfaction.

Milwaukee, Wisconsin, United States

- Consistently achieved high sales volumes, handling several thousand dollars in sales per night by efficiently serving a variety of affordable drinks, such as three dollar beers and four dollar rail drinks.- Maintained a friendly and welcoming demeanor even during extremely high customer volume, ensuring each patron felt valued and received prompt service.- Demonstrated exceptional customer service skills by building rapport with regular customers and providing personalized recommendations based on their preferences.- Effectively managed conflicts and diffused tense situations, maintaining a calm and professional demeanor while addressing customer grievances or disagreements.- Developed strong multitasking abilities to handle simultaneous drink orders, manage cash transactions, and maintain cleanliness and organization behind the bar.- Implemented upselling techniques to promote higher-priced drinks and specials, contributing to increased revenue for the establishment.- Collaborated with the bar staff and kitchen to ensure timely and accurate delivery of food orders, enhancing the overall customer experience.- Emphasized responsible alcohol service by monitoring customer intoxication levels and adhering to legal drinking age regulations.- Actively participated in team meetings and training sessions to stay updated on new drink recipes, bar policies, and safety protocols.- Contributed to maintaining a positive atmosphere by engaging with customers, creating a sense of community, and fostering a fun and lively environment.

Milwaukee, Wisconsin, United States

- Demonstrated exceptional knowledge and expertise in crafting a diverse menu of 50+ individual cocktails, each consisting of 4+ specific ingredients, by memory.- Mastered the art of mixology, consistently creating high-quality cocktails that adhered to the bar's standards and satisfied the discerning tastes of guests.- Provided outstanding customer service by engaging with bar guests, understanding their preferences, and offering personalized cocktail recommendations.- Efficiently managed both direct customer service and indirect service to servers by simultaneously serving cocktails to bar guests and accurately creating drink tickets for servers' orders.- Maintained a high level of organization and attention to detail while managing multiple drink orders and ensuring accurate and timely preparation.- Collaborated closely with the kitchen and servers to coordinate the timing of food and drink orders, ensuring a seamless and coordinated dining experience for guests.- Developed strong communication and teamwork skills to effectively liaise between the bar and serving staff, ensuring smooth operations and minimizing errors.- Demonstrated a commitment to excellence in presentation, garnishing each cocktail with precision and attention to detail, enhancing the overall visual appeal of the drinks.- Actively participated in regular menu updates and training sessions to expand knowledge of cocktail recipes, ingredients, and mixology techniques.- Contributed to maintaining the historic ambiance and reputation of the cocktail bar by upholding its standards of quality, service, and attention to detail.

Milwaukee, Wisconsin

Perform a Service Review with customers providing offers/consultation from crane and hoist repairs within the targeted time frame established (2 days). Use of the approved online media is required (SKYPE for Business, other online media, telephone). Responsible for Service Review content and process and for meeting assigned sales targets. Consult with each customer within two business days of service request completion. This included estimating, completion of operative quotes and customer follow up on quotations.Engage in various sales activities with a keen focus on sales cases initiated by the Operative Quoting process and created during Inspections and Maintenance, Visit Reviews or other sales leads generated by field operativesPrepare or assist in developing price estimates for service work using established worksheets, guidelines and input from the service department.Prepare and maintain sales cases in the CRM software ensuring they are in the appropriate stage of the sales funnel.Conduct frequent and regular follow up contact for all open sales cases. Assign any sales cases that require customer site visits to the designated sales resource.Maintain the sales funnel according to the established KPI's (Key Performance Indicators) for Funnel Quality Reporting. Provide other reports to management as requested.Maintain customer and contact information in the CRM software, as required. Ensure strict compliance with all requirements of the Contract Retention policy.Review reports, in detail, and work orders with customer.

Cleveland/Akron, Ohio Area

Integrated creative sales techniques and built rapport to establish relationships with customersMet and surpassed weekly sales goal of 12 new sales by strategically developing daily action oriented goalsWorked on a team of 15 to achieve top position in company in terms of branch rankingReceived recognition as MVP of the week several times throughout internship through consistent effort and quality work

Kent, Oh

Developed and implemented standard excel procedure to compare weekly inventory usage Oversaw social media on a daily basis, furthered outreach to Kent residents, gained 300 followers in one weekDesigned graphics for advertising BARFLYY’s many events and promotionsMonitored upkeep and maintenance of business and oversaw larger projects such as installing a coat check in storage roomManaged shift in day to day workflow, coordinated and directed staff for daily success

Kent, Ohio

Enhances guest experience for their best possible visit, utilizes sales techniques, builds relations with guests in a personable yet professional manner

Responsible for communicating with kitchen on timing of orders. Organizes and ‘fires’ tickets for 200+ tables per night.Responsible for training all new employees in specific positionsRelied on to Expedite on busiest nights of the year, i.e. New Years, Valentine’s Day, etc.Communicates with both servers and guests in a professional and friendly manner to ensure quality and prompt service

Coordinated with guests to put on their event seamlessly and enjoyably. Gave dining vacation experience. Bartended on occasion with extensive martini and other drink list. Worked on a team of 1-4 servers in harmony to deliver best possible guest experience.

Kent, Oh

Maintained hotel standard of excellence and comfort for guests. Tended a populated dining room while keeping continental buffet full and appetizing.

Aurora, Ohio

Responsible for hand-and-foot accommodations for distinguished guests from all over the world. Coordinated with serving team to tend weddings, bridal showers, birthdays and other private events.