Joseph Casson Email and Phone Number

Adjusted complex auto claims. Severity of claims work includes liability, casualty, and auto total loss handled via inbound and outbound calls, multiple electronic business applications, and mail/email.Managed and mitigated an exposure risk of approximately $3 million dollars annually.Developed and applied complex knowledge of insurance contracts, state regulations, customer service orientation, negotiation/settlement skills, investigative skills, automotive repair methods and parts and medical and anatomical terminology to bring claims to resolution.Served as a team-lead to manager by identifying and tracking claim related trends, gathering data, and communicating to leadership. Assisted in monitoring day to workflow operations employee’s production and standards to insure the team exceeds company metrics and customer satisfaction.Contributed to business goals and performance metrics, and effectively uses tools & technology.

Investigated, analyzed, and determined the extent of Progressive's liability concerning loss or damages, and attempts to affect settlement with claimants.       Handle losses involving multiple vehicles via inbound and outbound calls in a centralized Claims operation.        Correspond with and/or interview, agents, police, witnesses, vendors, insured’s or claimants to compile information. ·       Coordinated services for customers in a manner designed to ease the burden of the claims process. Coordinate resolution of physical damage, rental and other associated coverage and liability issues. Assess negligence across multiple states/jurisdictions and ensures compliance with regulations across multiple states. Make determination and processes payment of claims within authority limits.