In my current role, I manage key client relationships, focusing on optimizing warehousing and transportation solutions to meet their unique needs. I collaborate with internal teams to streamline logistics processes, ensuring efficient inventory management and on-time delivery. I monitor key performance indicators (KPIs) to drive continuous improvement and provide clients with regular insights to enhance their supply chain operations. Additionally, I negotiate contracts with clients and third-party logistics providers, securing cost-effective solutions that maximize value. My efforts consistently result in increased client satisfaction and improved operational efficiency.

I excel in selling nationwide warehousing solutions, ensuring positive customer results through strategic problem resolution and transparent communication channels. I prioritize building strong relationships, fostering trust and loyalty within the transportation and trucking industry. Leveraging my extensive pricing knowledge and data-driven insights, I consistently exceed expectations by offering tailored solutions that precisely meet customer needs. With a commitment to accountability, transparency, and reliability, I ensure that promises are kept and expectations are surpassed. My approach is strategic and goal-driven, always aiming for excellence and continuous improvement. As a mentor, I empower teams to embrace a go-getter mentality, driving success through dedication and determination.

WOW – WE CARE CHARITY, Inc. is a 501c3 non-profit organization that works to benefit the communities where WOW Logistics Company does business. The charity provides the company and its employees a way to give back to the communities that they belong to through direct interpersonal involvement and financial support of other philanthropic organizations that reflect the core values of WOW Logistics Company.

As the overseeing manager of a dynamic team of analysts and interns, I lead by example in a working manager capacity, fostering a collaborative environment aimed at achieving cost savings and operational efficiency. My role involves meticulous presentation preparation, ensuring that data-driven insights are effectively communicated to key stakeholders. I spearhead the process of data collection and mining, leveraging advanced tools and methodologies to extract actionable intelligence. Collaborating closely with warehouses nationwide, I facilitate customer engagement by visualizing data to meet their unique needs and preferences. I excel in crafting compelling customer presentations, utilizing tools like Tableau and SQL to deliver impactful insights that drive informed decision-making and foster long-term partnerships.

In my previous role, I was primarily responsible for providing actionable intelligence and strategic guidance to ensure that our selling and buying pricing strategies aligned with our company's growth goals, focusing on metrics such as load count, revenue, and margin. I fostered cross-departmental collaboration to deliver accurate, reliable, and actionable pricing insights that drove informed decision-making across the organization. By leading initiatives to identify opportunities for additional revenue, margin, and loads, I played a pivotal role in driving business expansion and profitability. I continuously monitored business and market trends, proactively seeking growth opportunities with both new and existing customers, evolving into a trusted strategic partner. By sharing my expertise in current market trends and leveraging data, along with human and market intelligence, I contributed to accurately forecasting future market conditions and pricing dynamics, positioning our company for sustained success and competitiveness in the marketplace.

In my previous role, I successfully led a national sales team, spanning across the country, driving cohesive efforts towards achieving, maintaining, and nurturing successful customer relationships. Working closely with all Sales Representatives (SRs), I provided guidance and support to ensure alignment with organizational goals. I efficiently and accurately analyzed pricing for both new and existing customers, showcasing collaboration in cost-saving initiatives and staying abreast of market trends to demonstrate the value-add of our services to our customers' networks. My proficiency extended to various Transportation Management Systems (TMSs) and Customer Relationship Management (CRM) platforms, enabling streamlined operations and enhanced customer engagement.

In my previous role as Sales Manager, I actively engaged with both new and existing customers from a management perspective, prioritizing service, dedication, and clear communication. I consistently sought opportunities to offer assistance with any new problems or objectives, supporting clients in overcoming challenges and achieving their goals. As a manager, I cultivated a culture of proactive problem-solving and unwavering support within the team, ensuring that customer needs were always addressed promptly and effectively. My focus on service excellence and relationship-building contributed to increased customer satisfaction and retention rates. Leveraging my expertise in freight brokerage sales, I implemented strategies to drive revenue growth and market expansion, while also nurturing long-term partnerships. By fostering collaboration and fostering a customer-centric approach, I positioned the team for success in delivering superior service and exceeding client expectations.

In July 2014, Swift Logistics expanded its team to the Minneapolis area, marking a significant milestone in the company's growth. In my role, I organized, trained, managed, coached, and recruited for a flagship office comprising an inside sales team. This innovative structure was a pioneering endeavor for Swift Logistics and experienced rapid growth under my leadership. Overseeing teams in both Minneapolis and Phoenix, I managed a total of 11 direct reports, driving collaboration and success across locations. The inside sales team achieved remarkable success, consistently bringing in new customers on a daily basis, contributing to the company's overall growth and expansion efforts.

As a Freight Brokerage Account Manager, I played a crucial role in nurturing relationships with both new and existing clients within the freight industry. My responsibilities included managing a portfolio of accounts, ensuring top-notch service delivery, and fostering trust and loyalty. I consistently communicated with clients to understand their evolving needs and provide tailored solutions to meet their freight requirements. Leveraging my expertise in logistics and transportation, I negotiated competitive rates and optimized freight solutions to drive efficiency and cost savings for clients. Through proactive communication and problem-solving, I built strong partnerships that resulted in increased customer satisfaction and retention. Additionally, I collaborated closely with internal teams to streamline processes and enhance service offerings, contributing to the overall success of the brokerage. My dedication to delivering exceptional service and exceeding client expectations positioned me as a valuable asset within the organization.

In my role as a Carrier Sales Rep, I was responsible for managing relationships with transportation carriers to ensure the efficient movement of freight. Leveraging my industry expertise, I negotiated rates and secured capacity with carriers to meet customer demand. I maintained a network of reliable carriers and continuously sought out new partnerships to expand our transportation options. Through effective communication and collaboration, I built trust and rapport with carriers, ensuring timely and reliable service for our customers. I proactively addressed any issues or challenges that arose during the shipping process, striving to find solutions that met both customer and carrier needs. By staying abreast of market trends and industry developments, I optimized carrier selection and routing strategies to maximize efficiency and cost-effectiveness. Overall, my role in Carrier Sales was instrumental in facilitating smooth and successful freight transportation operations for our clients.

In my role as Assistant Manager at Culver's, I played a pivotal role in overseeing daily operations and ensuring exceptional customer service within the restaurant. I worked closely with the management team to uphold Culver's high standards of food quality, cleanliness, and hospitality. My responsibilities included supervising staff, managing schedules, and training new employees to maintain a cohesive and efficient team. I also assisted in inventory management, ordering supplies, and maintaining proper stock levels to support uninterrupted operations. With a strong focus on guest satisfaction, I addressed customer inquiries and resolved any issues promptly and professionally. Additionally, I collaborated with team members to implement promotional strategies and drive sales growth, contributing to the overall success of the restaurant. My dedication to excellence and teamwork helped create a positive dining experience for our guests and fostered a supportive work environment for our staff.

As a Community Advisor at Crawford B Hall, Minnesota State University, Mankato, I served as a vital resource and support system for students living in the residence hall. My responsibilities included fostering a positive and inclusive living environment, promoting student engagement, and enforcing university policies and procedures. I organized and facilitated community-building activities and programs to encourage social interaction and academic success among residents. Additionally, I provided guidance and assistance to students facing personal or academic challenges, referring them to appropriate campus resources when needed. Through regular communication and relationship-building, I built rapport with residents, earning their trust and respect. Collaborating with fellow staff members, I contributed to the overall well-being and safety of the residence hall community. My role as a Community Advisor allowed me to make a meaningful impact on the lives of students and create a supportive living environment conducive to their personal and academic growth.