Joseph Chirwa Email and Phone Number
Joseph Chirwa's Location
Anna, Texas, United States, United States
Joseph Chirwa's Contact Details
Joseph Chirwa work email
- Valid
- Valid
- Valid
- Valid
- Valid
Joseph Chirwa personal email
n/a
About Joseph Chirwa
Experienced in Management, Telecommunication sales and Customer Service, Accounts Payable and Receivable, Debt Collection And Banking.
Joseph Chirwa's Current Company Details
Joseph Chirwa Work Experience Details
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Customer Service SupervisorWeirs Furniture Village Inc Nov 2021 - PresentFarmers Branch, Texas, UsRan all Customer Service operations to enhance customer experience and brand engagement. Manages customer service staff performance and quality by coaching. Key Achievements: - Reduced customer escalations by 20% YoY by end of 2022 - Assist all CSRs with difficult questions and situations - Supervised and trained customer service employees to maintain consistency within the department. - Support Store Managers as well as sales team with customer situations - Perform employee’s annual evaluations.
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Licensed RealtorMagnet Realty Apr 2022 - Present
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RcaUnited States Postal Service May 2020 - Nov 2021Washington, D.C., Us -
Licensed RealtorRemax Proadvantage Apr 2019 - Apr 2020
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Assistant Store ManagerSprint Dec 2016 - Mar 2019• Drive the store and the company's retail position in consumer markets through active, hands on management of the team• Develop and build a market presence and customer base for a brand new store• Exceed sales goals and service performance requirements through new customer sales, accessories and features and providing excellent customer satisfaction• Motivate the sales team to meet or exceed key performance objectives that include service and repair metrics, sales and customer satisfaction goals and store compliance/audits• Provides continuous feedback and coaching to improve individual and store performance• Sets the tone for store culture and environment to ensure success in all aspects of sales and customer service
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Retail Sales ConsultantVerizon Wireless May 2009 - Nov 2016Basking Ridge, Nj, UsMeet and exceed quota/revenue target for net activations, customer renewals,accessories, handsets, and enhanced services¥ Maintain and grow existing customer base and manage churn¥ Team Leader for Operations-Inventory controls, run daily reports.¥ Key holder: responsible for opening and closing duties; monitoring store procedures andescalations during managerial absences¥ From time to time I acted as a resource with issues pertaining to personnel managementand customer escalations for the Store General Manager.¥ Team Leader for Small Business sales- responsibilities included growth of market sharein the sale of all Verizon products to the business sector.¥ Responsible for coordinating all Lagrange Chamber of commerce meetings for VerizonWireless And representing Verizon at all Business Networking functions. -
Customer Service ConsultantVerizon Wireless May 2009 - May 2010Basking Ridge, Nj, UsProvide exceptional service through direct and over-the-phone customer interactions¥ Solve billing and equipment problems in a timely and efficient manner¥ Work directly with store ASO to ensure accurate levels of inventory as well asmonitoring correct policies and procedures
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Branch ManagerThe Money Tree Of Georgia Inc Nov 2005 - Jul 2008I was responsible for the administration and efficient dailyOperation of a full service branch office.¥ Responsible for motivating staff to meet their goals and objectives relating to branchProfitability, loan volume, credit quality, delinquency and expenses, and customersService.¥ Responsible for actively pursuing business development relationship within theCommunity. Sell products and services to meet sales goals. -
Accounts Payable ManagerWeir’S Furniture Village Aug 2000 - Aug 2005Manage the Accounts Payable (AP) department; ensure that invoices and credits areprocessed timely accurately.¥ Oversee inventory vendor payments, day-to-day expense payments¥ Write and enter journal entries¥ Make decisions on what needs to be paid and what needs to wait¥ Manage and train Accounts Payable staff.¥ Receiving merchandise¥ Review and analyze monthly vendor statements to ensure timely and accurate payment ofinvoices¥ Preparing reports for the Comptroller and President
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Personal BankerLegacy Bank May 2000 - Aug 2000Wichita, Ks, UsAssist customers with opening accounts¥ Identify customer needs and suggest beneficial products and services¥ Follow through on referral and cross-selling opportunities as they arise throughobservation, questioning and listening¥ Provide quality customer service and address customer questions and complaints in afriendly, helpful and professional manner¥ Other duties as assigned by supervisor -
Customer Service RepresentativeWells Fargo Aug 1999 - May 2000San Francisco, California, UsRetail¥ Provide prompt customer service along with support to bankers and store management¥ Perform wide range of services, including document preparation, accountservicing/maintenance (account reconciliation, address change, stop payments, accountclosing, transfers, processing check orders) and problem resolution¥ Solicit new accounts and cross-sell products and services¥ Performed cash transactions -
Jr. Account ExecutiveBank Of America Apr 1999 - Jul 1999Charlotte, Nc, UsGenerate leads from outbound telephone cold calls to a Countrywide customer or otherprospects¥ Responsible for refining and adapting the sales presentation to appeal to a diverseclientele -
CollectorJoseph H. Chirwa Aug 1998 - Jan 1999Collected money on charged-off accounts that the company had bought¥ Extensive phone calls, counseling debtors on how it is important that they take care oftheir bills¥ Extensive skip tracing
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Lab TechnicianEyemasters Mar 1996 - Jul 1997Customer relations, including resolving customer problems¥ Quality inspection¥ Manufactured eyewear¥ Maintained laboratory equipment
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Lab TechnicianLenscrafters Oct 1994 - Mar 1996Cincinnati, Ohio, UsMade eyewear for customers¥ Performed quality inspection¥ Customer service, including customer problem resolution¥ Performed routine maintenance on lab machines
Joseph Chirwa Skills
Management
Sales Management
Customer Service
Retail Banking
Customer Experience
Joseph Chirwa Education Details
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Bellevue UniversityProfessional Retail And Sales Management -
Dallas Baptist UniversityFinance/Marketing
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Dallas Baptist UniversityGeneral
Frequently Asked Questions about Joseph Chirwa
What company does Joseph Chirwa work for?
Joseph Chirwa works for Weirs Furniture Village Inc
What is Joseph Chirwa's role at the current company?
Joseph Chirwa's current role is Licensed Realtor at Magnet Realty.
What is Joseph Chirwa's email address?
Joseph Chirwa's email address is jc****@****sps.com
What schools did Joseph Chirwa attend?
Joseph Chirwa attended Bellevue University, Dallas Baptist University, Dallas Baptist University.
What skills is Joseph Chirwa known for?
Joseph Chirwa has skills like Management, Sales Management, Customer Service, Retail Banking, Customer Experience.
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