Joseph Christopher Email & Phone Number

Cedar Rapids, Ia, Us

Support technology development, procurement, and implementation.Assist in long-term strategies and capacity planning for future system needs.Conduct research and recommend hardware/software products.Analyze and resolve infrastructure issues.Manage network support systems (e.g., Bitdefender, Citrix).Collaborate with the Technology team for efficient network operation.Implement and manage systems and software for operational success.Prioritize and manage ticket queues.Ensure license compliance and work with vendors.Perform related duties as assigned.

Cedar Rapids, Iowa, Us

Monitor Datacenter health using WhatsUpGold, Citrix Director and Cisco IronPort Create documentation for end user applications Administer KnowBe4 phishing campaignsConfigure, deploy and maintain equipment PC's, Laptops, phones, and printers, etc. across the organization. PrinterLogic and PaperCut migration projects

Hanover, Md, Us

Investigated root cause of vulnerabilities Establish remediation plans Coordinate with business units to schedule change control activitiesUtilize AWS and Azure cloud environments for inquiring load balancing flexibility

Johnston, Ia, Us

Deploy ESXi, VMware and Horizon VDI firmware and software updates.Cisco UCS hardware management.Cross domain isolation improvements.Manage Software packaging using Microsoft SCCM.Test, approve, and deploy monthly server and workstation updates via WSUS.Configured persistent VDI for one-off project.Group Policy for multiple domains.Establish upgrade plan for ESXi and HyperV hardware, workstation hardware and LOB software.Develop and deploy action plan for Avamar Multi-node OS Upgrades including cyber recoveryRacking and cabling in datacenter.Proofpoint configuration and patching.

Cedar Rapids, Iowa, Us

Perform back-up and emergency recovery of critical system data with Veeam Backup and Replication.Configured and managed Sophos Enterprise for endpoint protection.Provision user access to system through Active Directory.Set up and managed Group Policy on multiple domains.Establish upgrade path for server and network hardware, LOB software, Virtualization patching 5.5 to 6.7.Migrate physical servers and lab equipment to VMs utilizing VMWare and HyperV.Designed and implemented airgap solution for deprecated systems to ensure security compliance.Managed SSL and IPSEC VPN environment via pfSense to Watchguard interfaces.Manage Email accounts w/ special attention to Office365, On-Prem Exchange and POP/SMTPApprove, test, and deploy monthly server and device patches via Windows Server Updates Services (WSUS)Ensure the organization is up to date on all hardware / software releases and security patches.Create and maintain manuals in isoTracker for system training, troubleshooting guides, user guides, disaster recovery protocols and ISO 9001, ISO 17100 and ISO 13485Racking and cabling.

Cedar Rapids, Ia, Us

Manage computer and network systems via SolarWindsMaintain network hardware, systems software, applications and configurations.Provide support for LAN, WAN, Internet system and network.Perform emergency recovery operations related to Cryptolocker and failures due to mechanical / electrical failures.Create and maintain manuals (ITGlue) for system training, troubleshooting guides, userguides, disaster recovery and more.Configure, monitor and perform troubleshooting on network and cloud storage.Ensured user access to systems through Active Directory and Group Policy.Work on operating systems including: Windows 7, Windows 8, Windows 10, Windows Server 2008, Windows Server 2012, Windows Server 2016.

West Des Moines, Ia, Us

Provided tech support to computer system users.Resolved computer problems via phone, remotely, over email, and in person.Assisted users with computer hardware, software, printing, program installation, word processing, email, and operating systems with specific attention to the Microsoft Office Suite of products.Maintained detailed records of computer problems and actions taken.Reviewed and provided input to team members and managers on issues related to patching, integration, application delivery, and on-line documentation.Coordinated with teammates to build an extensive knowledge base of common issues and resolutions utilizing Microsoft SharePoint.Acted as a senior technician to assist fellow technicians with hardware troubleshooting.Used user provisioning software such as Active Directory.Managed user access in Epic Hyperspace.Implemented upgrade strategies for the current environment with specific attention to Microsoft SCCM.Expertise in troubleshooting and resolving issues in enterprise Citrix Xenapp server environment.Ensured compliance with all applicable HIPAA and privacy laws.

Dallas, Texas, Us

Provided product support for professional tax preparers and CPA’sResolved escalated tickets and research-intensive tasksWorked with individual preparers and CPA’s to identify software bugs Collaborated with the deployment team to prepare emergency software fixes

Rueil Malmaison, Paris, Fr

Operated industrial grade auto-welding equipment Operated, programmed and troubleshot PLC based multi-function robotics equipmentPerformed testing of assembled components per UL specifications

Bentonville, Arkansas, Us

New product integration planning via collaboration with regional directors Hydraulic/Propane engine general maintenance and light-line repairEnforcing OSHA and corporate safety requirements of staff and vendors

Triage walk in customer equipmentAssessed security measures and protocols of pre-existing hardware for client locationsInstalled networking equipment and workstations for small business contracts Lead RMA processing tech for Biostar, Asrock adn Gigabyte brand Motherboards