Joseph Cignarella Email & Phone Number

Sydney, New South Wales, Australia

Australia

My primary focus is to direct and lead technical change management activities for the Data & Analytics Group, providing governance, management of change and operational controls, release and deployment activities. To support product and service stability and continuity, work closely with support teams, specifically in the areas of Incident Management, Problem Management, Service availability and alignment with policies and processes.Future plans include the development of an Impact Analysis and Assessment Framework, Testing Frameworks, and furthering alignment with the delivery cadence.

Sydney, Australia

As a Senior Service Manager my role was responsible for driving Service Management capability and initiatives across the Digital Technology Domain at Suncorp. Manage the core ITIL competencies of Asset, Change, Incident and Problem whilst identifying areas for improvements by working with delivery teams and leadership to deliver uplift. Assist with swift resolution of severity 1 and severity 2 incidents impacting Digital Technology and follows up with actions to improve service reliability to prevent a repeat of the incident. Also develop automation engineering components which is required to drive down the manual effort involved in asset, change, incident and problem management across Digital Technology.

Sydney, Australia

For the Insurance and Banking & Wealth business streams, I ensured that the delivery team purpose and objectives are clear and linked to the broader Group vision, strategy and customer roadmap.Translating business objectives into streams of work, aligning technology and business strategyWorking closely with Iteration Managers, Project Managers and other leaders to deliver initiatives and products utilising lean and agile project management methodsCoaching and empower delivery teams to take accountability for delivery, risk and issue management and assisting by removing blockers.Application and/or Platform ownership including facilitation of critical incident management and technical road-maps.Empowering and supporting product owners and delivery teams to invest in application health, balancing application and platform ownership responsibilities with project delivery.Provide coaching, mentoring and professional development opportunities (i.e cross-skilling and role exposure) for team members in line with career development plans.Enabling and supporting Strategic Delivery Partners to optimise and deliver valued outcomes from partnered resources.Develop a team environment that supports team engagement and high performance in a diverse, distributed and partnered team.Proactively manages and addresses performance issues in delivery team members.Building strong relationships with internal customers, stakeholders and integration teams to ensure delivery is smooth and customer centric.Providing technical advice and direction to teams and customers with a view to inform business strategy, and deliver technical solutions, that drives innovation and business outcomes in an Agile way of working.Providing advice and thought leadership to ensure successful design and implementation of technology strategies that align with divisional corporate goals and strategies.Managing team operations, including portfolio planning, resource, financial and risk management.

Sydney, Australia

Manage the design, development and delivery of innovative knowledge based education programs aimed at AEMO stakeholders, in an evolutionary manner utilising the latest elearning technology solutions.Define, manage and own the internal business and IT knowledge management process, content and training of the internal Support Hub.Manage the internal skills matrix and knowledge base working closely with management to ensure internal training and cross skilling is executed effectively.Ensure all training has documented learning outcomes, descriptive core competencies that are tracked and reported on.Responsible for all outcomes of course content, process to measure training experience and facilitate innovative changes.Manage learning module development projects in collaboration with content experts, establish elearning modules, and as a member of the internal cross functional Learning Management System Working Group establish an LMS platform for an eLearning centre for AEMO internal and external access. Developing e-learning using Articulate.Supervise the administration and coordination functions of the AEMO Event and Education program initiatives as required whilst providing a client focused approach.

Sydney

Conducted Training Due DiligenceIdentified the ‘skill mix’ required by each employee fulfilling each particular role.Audited Lesson plans/learning content to ensure quality, currency and developed training support material to aid the training delivery which provided further support to trainees. Quality and EnvironmentEnsured that employee Workplace Health & Safety responsibilities were met.OH&S and Injury Management policies and procedures as set out in the OHS&R Responsibilities Guidelines. As well as demonstrated level of compliance with relevant legislation. Implemented Technical Training PlansDeveloped sustainable training plans to meet the technical learning and development strategy and priorities of each department.Ensured EBA and corporate policy requirements are maintained with regards to rostering rules.Liaised with other companies, training organisations and associations to monitor training developments and new courses.Maintained liaison with colleagues on extension training, government and tertiary systems and courses, and other training avenues to enable the incorporation of innovations into the technical training program. Facilitated Technical Training ProcessesMaintained robust processes which support the development, delivery and assessment of competency based training.Monitored and audited the quality of competency assessments to ensure robust assessment practices are adhered to.Coached Workplace Trainers in the development of training materials.Learning & Development StrategyDeveloped the Sony DADC’s Training and Development Strategy.Knowledge of industry trends and best practice training methodologies. Development of ApprenticesLiaised with Supervisors which ensured apprentice training plans were understood and supported.Liaised with the education institution to monitor apprentice attendance and performance.

Sydney, Australia

Client Manager Processing has the main responsibilities for the management of nationally based Learning and Development functions for staff in MND – Processing stream (Technical, Letters and Parcels/Gateway).•Built and maintained effective business relationships with key clients and stakeholders at a national and state level.•Implemented and managed the delivery of major operational, compliance, technical programs and L&D activities at a national and state level.•Implemented national programs and conducted program evaluation.•Indentified opportunities for learning and development and provided business solutions.•Established key performance indicators for training activities.•Consulted and acted as a Subject Matter Expert for stakeholders in the processing stream as well as L&D staff and managers•Managed project budgets and resourcesSkills and experience•Highly developed understanding of learning and development principals•Highly developed interpersonal skills•Project management methodology•Demonstrated knowledge, skills and experience in facilitation•Managed a team of trainers in multiple geographical locations• SAP Environment resource planning – Involved as part of an organisational wide implementation project. Focusing on the engineering unit within the business stream that covered approximately 400 people nationwide.• Implementing finance/accounting, maintenance and servicing into a major part of the business that would automate and provide the business a cost analysis of the assets.• Involved in the:• development of the learning material such as: facilitator and participant guides power point presentations quick reference guides on the job evaluations of skills• user acceptance testing phase and the development of the testing environment• participated in the train the trainer sessions• facilitated in the rollout of training to all managers, supervisors and end users

Sydney

The Position Purpose: Under limited direction, undertake specialist training, project and support-related functions associated with mail processing equipment and related business requirements.Responsibilities:•Conducted on and off-job training, assessment and coaching for Mail and Parcel processing facility staff as required.•Supported other LD training and business improvement initiatives•Participated in the development, implementation and continuous improvement of training programs and other solutions to meet the clients and business need.•Encouraged and maintain an effective working relationship with clients, service providers and within LD •Participated in on-going professional development opportunities through LD’s individual development planning process.•Performed project-related functions and provide specialist technical support associated with mails processing equipment as required•Monitored, evaluated and reported on the effectiveness of training programs and other solutions through compliance with the LD Technical internal KPI system•Actively supported the Service Level Agreements (SLAs) and related KPIs established with LD clients and stakeholders•Maintained a safe working environment and comply with Australia Post Occupational Health and Safety Policies and Diversity Policy.Knowledge, Skills & Experience:•Demonstrated participative leadership of a training team working in multiple locations•Demonstrated high level consultative and interpersonal skills•Well developed project management skills•Well developed analytical, conceptual and problem solving skills•Sound understanding of the environment in which Australia Post operates including its network of operations, processes and systemsCapabilities:•Building Business Relationships•Customer Focus •Planning and Organising•Specialist Expertise & Technical Competence•Communication

Sydney West Letters Facility

Reporting to the Technical Services Manager. Supervised a team responsible for:• Operations that will support the business associated with mail processing in a team based environment. • Ensured that all equipment is maintained and in functioning order. • Provided reports on the day to day running of the machines and the team. • Liaised with Production Managers in relation to equipment performance, efficiency.• Organised, plan and control the scheduled maintenance, repair and modification of all processing equipment.

Sydney

Advanced Diploma, Information Technology Project Management

Diploma, Information Technology

Diploma Of Training And Assessment

Specialising in designing and developing learning strategies and the resources for those startegies.

Certificate In Electrical Trades And Advance Certificate In Applied Industrial Electronics

Certificate Iv, Training And Assessment

Certificate Iv, Frontline Management