Joseph Cignarella Email & Phone Number

Sydney, New South Wales, Australia

Australia

My primary focus is to direct and lead technical change management activities for the Data & Analytics Group, providing governance, management of change and operational controls, release and deployment activities. To support product and service stability and continuity, work closely with support teams, specifically in the areas of Incident Management.

Sydney, Australia

As a Senior Service Manager my role was responsible for driving Service Management capability and initiatives across the Digital Technology Domain at Suncorp. Manage the core ITIL competencies of Asset, Change, Incident and Problem whilst identifying areas for improvements by working with delivery teams and leadership to deliver uplift. Assist with swift.

Sydney, Australia

For the Insurance and Banking & Wealth business streams, I ensured that the delivery team purpose and objectives are clear and linked to the broader Group vision, strategy and customer roadmap.Translating business objectives into streams of work, aligning technology and business strategyWorking closely with Iteration Managers, Project Managers and other.

Sydney, Australia

Manage the design, development and delivery of innovative knowledge based education programs aimed at AEMO stakeholders, in an evolutionary manner utilising the latest elearning technology solutions.Define, manage and own the internal business and IT knowledge management process, content and training of the internal Support Hub.Manage the internal skills.

Sydney

Conducted Training Due DiligenceIdentified the ‘skill mix’ required by each employee fulfilling each particular role.Audited Lesson plans/learning content to ensure quality, currency and developed training support material to aid the training delivery which provided further support to trainees. Quality and EnvironmentEnsured that employee Workplace Health.

Sydney, Australia

• Client Manager Processing has the main responsibilities for the management of nationally based Learning and Development functions for staff in MND – Processing stream (Technical, Letters and Parcels/Gateway).
• Built and maintained effective business relationships with key clients and stakeholders at a national and state level.
• Implemented and managed the delivery of major operational, compliance, technical programs and L&D activities at a national and state level.
• Implemented national programs and conducted program evaluation.
• Indentified opportunities for learning and development and provided business solutions.
• Established key performance indicators for training activities.

Sydney

• The Position Purpose: Under limited direction, undertake specialist training, project and support-related functions associated with mail processing equipment and related business requirements.Responsibilities:
• Conducted on and off-job training, assessment and coaching for Mail and Parcel processing facility staff as required.
• Supported other LD training and business improvement initiatives
• Participated in the development, implementation and continuous improvement of training programs and other solutions to meet the clients and business need.
• Encouraged and maintain an effective working relationship with clients, service providers and within LD
• Participated in on-going professional development opportunities through LD’s individual development planning process.

Sydney West Letters Facility

• Reporting to the Technical Services Manager. Supervised a team responsible for:
• Operations that will support the business associated with mail processing in a team based environment.
• Ensured that all equipment is maintained and in functioning order.
• Provided reports on the day to day running of the machines and the team.
• Liaised with Production Managers in relation to equipment performance, efficiency.
• Organised, plan and control the scheduled maintenance, repair and modification of all processing equipment.

Sydney

Advanced Diploma, Information Technology Project Management

Diploma, Information Technology

Diploma Of Training And Assessment

Specialising in designing and developing learning strategies and the resources for those startegies.

Certificate In Electrical Trades And Advance Certificate In Applied Industrial Electronics

Certificate Iv, Training And Assessment

Certificate Iv, Frontline Management