Joseph Colapo Email & Phone Number

Mississauga, Ontario, Canada

•Performed first call resolution for both internal (onsite or remote) and external office staff (passwords, phone, hardware and software)•Setup Microsoft Active Sync email on Android, iPhone and Blackberry mobile phones•Provided end user support for Citrix applications (resolve desktop Citrix receiver issues)•Provisioned new laptops and desktops, installed standard software packages such as MS Office, anti-virus program and encryption software (Symantec Encryption) if needed•Supported a diverse group of people, from senior management to many people with English as a second language•Configure all Mobile device using SOTI MDM software.•Provide remote troubleshooting using the Dameware toolset•Setup and maintain all branches network, computers and network printers.•Manage Active directory (Creating accounts, user access), and Exchange server. •Investigate and resolve various issues related to computer, network, and server issues•Act as level 2 support (help and teach new helpdesk if needed) •Provide training for new users (Office staff and field staff)

Mississauga, Ontario, Canada

•Collect, calculate, and enter data, thereby maintaining payroll information•Ensure regular update of payroll information by making entering such as changes in exemptions, deductions from savings, insurance coverage, transfers at the department or division, and job title•Ensure reports are prepared by gathering earning summaries, taxes, leave, deductions, wages not taxable, and disability•Ensure differences in payroll calculations are resolved by gathering and evaluating relevant information•Responsible for providing information relating to payroll to management and the general public as may be requested, as well as answering questions from them•Carry out payroll operations by adhering to standard practice, company policies and procedures that have been established•Ensure company and staff information is kept confidential so as to protect payroll operations

Manila, National Capital Region, Philippines

•Network Access and Maintenance, administer network access, synchronize and troubleshooting password problems.•Administer group permission using the Active Directory toolset, native windows environment.•Utilize ticketing system•Anti-virus installation to all servers and work stations. •Testing and deployment of Security patches / operating systems patches and hotfix.•Monitor the anti-virus logs to ensure threats are controlled and perform immediate action to protect the whole network.•E-mail administration using Lotus Notes Domino Server 8.5 and create custom recipients, generic mailboxes and distribution list.•Firewall administration using Checkpoint Firewall Software 4.1 & NGX R65•Securing all Routers and switch by applying port security and passwords.•Administer web filtering tool using Websense.

Manila, National Capital Region, Philippines

•Assist all faculties and Students in all their technical issues (Software and Hardware)•Maintain the Avaya phone system, iPhone and Blackberry’s (email connectivity)•Data Management – perform tape backups of daily tasks ie. Call recordings, client services tasks•Work morning, evening and afternoon shifts, on a rotational basis including weekends.