Joseph Comiskey Email & Phone Number

Partners with multiple internal teams to monitor, respond to and resolve network issues. Works collaboratively with multiple business teams, engineering departments and external vendors to achieve corporate and team goals. Maintains direct involvement in the successful resolution and development of all network implementations, including LTE migration. Proven track record of resolving open tickets within corporate service level agreements for respective business areas. Quickly identified network related issues, dispatching support to catastrophe stricken areas (i.e. Joplin Tornados, Hurricane Sandy, Oklahoma City Tornados, etc.), resulting in U.S. Cellular being one of the first wireless carriers to regain wireless service in the area.

Responsible for diagnosing and correcting wireless device issues, and managing OTC exchange programs for advanced technical issues beyond repair. Provided customer support for plan related service inquiries. Supported various inventory tasks including NRC repair process and the loaner phone program.  Main point of contact for customers when ordering parts. Created and maintained service schedule for all technicians within my store.

Key member of a committee tasked with the start-up of a new U.S. Cellular internal telesales department. In addition, responsible for providing superior customer service and sales support to ensure telesales profitability for the company. Tasked with developing and finalizing a set of operational standards for achieving success within the department. Participated in brainstorming sessions with project and program management teams to identify best practices for handling customer inquiries and implementing telesales processes. Created customer service and sales scripts used by telesales consultants in the call center. Consistently achieved monthly goals and quotas for phone sales, add-on service features and accessories, etc.

Countryside, Illinois, United States

Systems Support Specialist Certificate, Cit

Vocational Certification, Hvac