• Provide creative, detailed, and practical solutions to technical challenges for the Software Department.• Analyze and contribute to system requirements, specifications, and design definitions.• Design, develop, and test applications and programs in support of STraffic America’s products, including mobile web applications and APIs.• Provide support of products including problem solving, defect maintenance and support to customer services.• Record meeting notes and dictate company-wide email to ensure thorough communication and project transparency. • Provide instruction on how to implement and utilize STraffic America's products in a classroom setting.• Coordinate with interested parties to ensure we sustain project goal and scope throughout development.• Dictate and implement project schedules.• Help develop project demonstrations.

• Cooperatively and independently, diagnose & repair hardware and software issues in electronics. Primarily: computers, phones, tablets, and printers• Meet with customers to understand their concerns with their devices and work to resolve their issues. • Manage in-store transactions.

After working for the Virginia Commercial Space Flight Authority contractually through IggyCo, Inc; I was hired directly as the IT and Communications Technician while assuming the same position and responsibilities. I was promoted based on merit in February 2017, and assumed additional duties.• Fix computer, phone, tablet, printer and other hardware issues when problems arise.• Manage IT supplies and inventory lists.• In charge of virus and malware removal.• Fix networking and server problems.• Provide consultation as to the appropriate computers to be purchased.• Design and implement company-wide training software; provide instruction for application.• Meet with engineers and other members of staff to collaborate on projects and assignments.

• Fix computer, phone, tablet, printer and other hardware issues when problems arise.• Manage IT supplies and inventory lists.• In charge of virus and malware removal.• Fix networking and server problems.• Provide consultation as to the appropriate computers to be purchased.

• Fix faculty and staff computers when problems arise.• Assess and fix computer issues.• Manage IT supplies and surplus.

• Provide friendly support to students and faculty in the computer labs.• Attempt to repair and report any computer lab problems.