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Experienced Customer Success Manager with 12+ years of experience translating highly technical cloud solutions into compelling and smart business decisions. Helping businesses meet and exceed their business objectives and goals through onboarding, enablement, and business analytics. Degree in Technology Leadership and Supervision from University of Houston.
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Senior Customer Success Manager-Hpe GreenlakeHewlett Packard Enterprise Apr 2021 - Feb 2024Houston, Texas, United States-Actively managed a portfolio of accounts totaling over 10 million dollars in ARR-Responsible for cross-selling, renewals, growth and overall account health-Perform Quarterly Business reviews with C-level executives & implementation teams both virtually and on-site-Update account health, success plans, and playbooks in Gainsight-Coordinate multiple internal departments in order to complete client projects & resolve outstanding issues-100%+ NRR retention -
Manager, Customer Success- Ibm Cloud PlatformIbm Jul 2016 - Mar 2021Houston, Texas Area-Responsible for a team of 8 Customer Success Managers with a portfolio of 120+ accounts with annual revenue of 40+ Million-Hired and trained CSM's on fundamental principles of Customer Success and foundational Cloud Infrastructure to adeptly retain, grow, and evangelize the value of the IBM Cloud platform to the customer base and assigned accounts-Responsible for continued training, coaching, employee enablement, and quota attainment-Planned, coordinated, and tracked wins for outbound expand campaigns -
Customer Success Manager -Ibm Cloud PlatformIbm Jul 2013 - Jul 2016Houston, Texas Area-Responsible for client retention, overall account health, and organic account growth-Responsible for customer on-boarding and continued adoption of IBM Cloud Platform-Weekly and monthly touch points with key stakeholders-Conduct on-site Quarterly Business Reviews with key stakeholders and C-level executives-Coordinate multiple internal departments in order to complete client projects & resolve account health, success plans, and playbooks in Salesforce/Gainsight
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Inside SalesSoftlayer Technologies, Inc. Aug 2012 - Jul 2013
Joseph Cornejo Skills
Joseph Cornejo Education Details
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Bachelors Technology Leadership And Supervision
Frequently Asked Questions about Joseph Cornejo
What is Joseph Cornejo's role at the current company?
Joseph Cornejo's current role is Sr. Customer Success Manager.
What is Joseph Cornejo's email address?
Joseph Cornejo's email address is jc****@****yer.com
What is Joseph Cornejo's direct phone number?
Joseph Cornejo's direct phone number is (800) 426*****
What schools did Joseph Cornejo attend?
Joseph Cornejo attended University Of Houston.
What skills is Joseph Cornejo known for?
Joseph Cornejo has skills like Business Development, Software As A Service, Solution Selling, Cloud Computing, Virtualization, Data Center, Strategic Partnerships, Salesforce.com, Managed Services, Account Management, Enterprise Software, Sales.
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Joseph Cornejo
Dedham, Ma1ritzcarlton.com -
Joseph Cornejo
Lawrenceville, Ga1mimecast.com2 +185054XXXXX
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