Joseph Coyle Email & Phone Number

Richfield, Minnesota, Us

• In current role, I formulate plans and supervise field leadership roles for brands like Geek Squad, Premium Install, and Best Buy. • I oversee third-party service completion involving delivery, installation, and repair of electronics within certain territories. Let me share some of my key wins:• Established solid partnerships with Territory leaders to maximize profit outcomes and provide top-notch customer experiences. • I also acted as a primary contact for problem resolution involving field and retail leadership, and supply chains.• It is important to mention that I grew and developed teams while promoting Inclusion and Diversity initiatives. My strong communication skills help me build enduring relationships.• I took the initiative to drive In-Home frameworks and third-party collaborations within my territory. This initiative contributed to achieving operating outcomes, growth targets, as well as financial goals while maintaining service standards for all parties involved.• Delivered exceptional client and employee experiences, increased operational efficiency and boosted on-site business operations within my team.• Enforced decision-making duties to ensure alignment with peers for in-home business strategies.• Guaranteed the proper execution and communication of all SOPs to all relevant entities.• Used effective communication and company tools for prompt feedback and coaching of my team.• Devised powerful strategies and implemented performance management processes.• Incorporated individual and team strengths into my training and coaching methodologies.

 In role, I was responsible for guiding revenue performance using my exceptional management skills to ensure the best fiscal outcomes.  My primary tasks included creating effective plans, training staff members on various sales tactics, embracing company values, and spotting emerging trends in the market. I took the lead on talent acquisition efforts, managing recruitment for 18 different sites and building high-performance teams through a mix of internal and external strategies. In collaboration with senior management, I suggested strategies that improve customer experience and increase market share. I received accolades as a top performer for superb achievements in revenue, returns, exchange metrics, and employee retention. I was tasked with managing and implementing gap management initiatives, always keeping a finger on the pulse of market trends and competitors. My ability to forge and nurture professional relationships with vendors, clients, and peers in the industry was second to none. I played a crucial role in the development and launch of a new market and contributed to the birth of 18 brand new stores. I was chosen to mentor three fresh district managers to boost their personal and professional growth.

 During this tenure, I was in charge of overseeing 23 Sears and Kitchen Tune-Up locations across Delaware, New Jersey, and Pennsylvania, managing a team that included 1 regional manager, 3 area managers, 40 salaried managers, 15 sales representatives, and 400 hourly workers.  I boosted profit margins, grew our customer base, exceeded targets, and improved customer retention rates through well-planned strategies.  Revamped the accounting department's procedures to ensure prompt payment and invoice submissions.  In partnership with the marketing department and home show organizers, I orchestrated a successful showcase of our products and services, helping to raise Kitchen Tune-Up's profile in local markets.  I designed and put into practice a new commission payroll model to encourage higher sales and performance, which resulted in lowering costs in all 23 branches.  I employed inventive local marketing strategies, partnered with vendors, provided product knowledge training, and empowered our sales team to drive appliance sales in our showrooms up by 8.8%.  I handled all aspects of sales revenue, profit & loss, payroll and expense management, healthcare, and company planning.  Under the guidance of the CEO, I led the operations that brought in an annual revenue of $80M.

Oceanside, Ca, Us

 I was directly involved in all stages of our staff management, from recruitment and training all the way through to coaching.  I also took care of delegating tasks and setting work schedules. My responsibility extended to overseeing operations for our significant account in Connecticut, New England, New Jersey, New York, and Pennsylvania.  In this role, I managed both Sears and Kmart in the Northeast region of the Sears Holdings Corporation.  I took lead in optimizing all integral areas like project management, business growth, and payroll administration. My role also included enhancing customer service and upholding the brand's standards.  I used my robust leadership skills to direct a large team that includes three regional managers, 12 territory managers, and 1.5K employees.  Moreover, I prioritized connecting with Sears Holdings Corporation's top-level management. My aim was to nurture productive relationships and partnerships.

Chicago, Il, Us

 In my role, I managed the training and growth of management teams in retail management and store administration in various sites.  Managed store remodel projects maintaining consistency and defending planogram integrity. I focused on boosting customer service levels across nine stores with the use of the Customer Service Analysis Tool (CSAT). Spearheaded operations for nine stores, raking in annual sales worth $38M and simultaneously supervising a brilliant team of 20 salaried managers and 200+ hourly workers. Took control of sales growth, expense management, seasonal goods orders placement, and guided teams towards realizing business objectives. Boosted company's profits by thoughtfully regulating expenses on payroll, inventory, and supplies. My leadership qualities propelled our district to the top spot in inventory control. I consistently garnered acclaim as an annual top sales performer.Additional Experience: Region Operator I Area Operations Manager – Glassboro, NJ | Store Manager – Laurel Springs, NJ

Associate Of Science - As, Business Administration And Management, General

Bachelor Of Applied Science (Basc), Business Administration And Management, General