Joseph Cronin Email and Phone Number

I'm Joseph Cronin, an IT support professional with over three years of experience in technical support, customer service, and network troubleshooting. I recently completed the CompTIA Network+ certification, equipping me with advanced network configuration, maintenance, and security skills. I am passionate about leveraging technology to solve complex problems and enhance operational efficiency.My journey in the IT field began with a Bachelor's degree in Computer and Information Science, specializing in Cyber and Information Security from ECPI University. Since then, I have honed my expertise through various roles, including my position as a Senior Level Technician at NRTC. I excelled in resolving technical issues, conducting training sessions, and ensuring high customer satisfaction rates.Key Skills:Network Configuration and TroubleshootingCybersecurity and Risk ManagementCustomer Service and Technical SupportInstallation and Maintenance of Network InfrastructureData Analysis and Problem-SolvingCertifications:CompTIA Network+Professional Experience:Senior Level Technician at NRTC: Resolved technical issues, provided exceptional customer service, and maintained a 97% accuracy and satisfaction rate.Why Connect with Me:I am currently exploring opportunities in roles such as System Administrator, User Support Specialist, and Network Technician. I am eager to contribute to innovative projects, enhance network security, and support technology-driven growth. My goal is to join a dynamic team where I can apply my skills and continue to grow professionally.Let's Connect!If you are looking for a dedicated IT professional with a strong background in technical support and a passion for networking and cybersecurity, let's connect! I am open to networking, collaboration, and exploring new opportunities in the field of information technology.