Joseph Cuevas Email and Phone Number
Joseph Cuevas work email
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Joseph Cuevas personal email
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Joseph Cuevas is a Senior Staff Product Support Manager at Mozilla. He possess expertise in customer satisfaction, customer service, microsoft office, retail, data entry and 32 more skills. Colleagues describe him as "Dedication that easily shown through with a strong focus on diligence in his daily task. Each project that I brought Joe in on was immediately elevated due to his wide breadth of knowledge around process and knack for locating information at the right time. I look forward to working with Joe once again." and "Joe built up a reputation as a solid support agent for Epic through the years and has been helpful to various parts of the company outside of customer service. I only had the brief chance to work with him over the past few months, as he helped us in our rapidly evolving efforts to revamp the entire department, but he proved to be always willing to lend a hand. He's hungry to learn and grow and try something new."
Mozilla
View- Website:
- mozilla.org
- Employees:
- 1756
-
Senior Staff Product Support ManagerMozillaWestmont, Il, Us -
Senior Product Support Operations ManagerMozilla Sep 2023 - Present -
User Support Operations ManagerMozilla Jul 2021 - Sep 2023United States -
Analyst, Content Operations & Customer SupportWarner Bros. Entertainment Jul 2019 - Jul 2021Burbank, CaliforniaCustomer Support Operations for multiple WarnerMedia Brands. Review daily/weekly/monthly metrics and provide business observations to stakeholders and executives as requested. Developed policies, processes, training, knowledgebase runbooks for all products based on KPI and business trends. Reviewed support tickets and QA provided feedback to remote vendor teams. Acted as a CRM admin for multiple Zendesk instances. Also, release coordinator for WB Digital Copy program. Responsible for maintaining digital copy schedule for multiple Warner Media brands including WB, HBO, New Line Cinema, Turner and several studio partner brands. -
Player Support LeadEpic Games Sep 2015 - Mar 2019Cary, North CarolinaManaged 50+ frontline ticket support agents and ensured quality engagements with players for all Epic Games products. Engaged, partnered, and collaborated with global teams like Information Security, IT, Live Operations, Quality Assurance, Social, Publishing, Online, and Production to further develop runbooks, process, and tooling for the Player Support teams and landscape. Created weekly reports on Player Support operations and broadcast into the company. Managed multiple vendor teams and provided coaching and training as needed. -
Player Support SpecialistEpic Games Apr 2014 - Sep 2015Raleigh-Durham, North Carolina AreaFounding member of the Player Support team for Epic Games. Collaborated on and developed V 1.0 account, billing, and technical support SOP for products such as Unreal Engine 4, Epic Accounts, Fortnite, Paragon, Infinity Blade 3, and Shadow Complex Remastered. Monitored Live Operations and reported on incidents as they occurred. -
Quality Assurance TesterEpic Games Jul 2013 - Apr 2014Raleigh-Durham, North Carolina AreaReviewed and analyzed system specifications pertaining to Fortnite and Paragon. Evaluated software and executed test cases, recording results and reporting to development teams. Collaborated with Engineers and Production teams on key issues and worked to verify resolution through quality testing. -
Apple AdvisorXerox Oct 2012 - Mar 2013Raleigh-Durham, North Carolina AreaProvided tier 1 account, technical, and network support for Apple products as well as iTunes support for digital purchases and eCommerce. -
Mmo Game Support Specialist - ContractorFuncom Feb 2012 - Aug 2012Raleigh-Durham, North Carolina AreaProvided tier 1 account and technical support for Funcom on products such as The Secret World, Age of Conan, and Bloodline Champions. -
Assistant Store ManagerBlockbuster Aug 2001 - Jan 2012Raleigh-Durham, North Carolina AreaPerformed retail management and shift management duties. Responsible for Merchandising compliance as well as sales. Forecasted and assigned sales goals and followed up on employee metrics to ensure delivery. Processed administrative tasks as needed.
Joseph Cuevas Skills
Joseph Cuevas Education Details
Frequently Asked Questions about Joseph Cuevas
What company does Joseph Cuevas work for?
Joseph Cuevas works for Mozilla
What is Joseph Cuevas's role at the current company?
Joseph Cuevas's current role is Senior Staff Product Support Manager.
What is Joseph Cuevas's email address?
Joseph Cuevas's email address is jo****@****ros.com
What schools did Joseph Cuevas attend?
Joseph Cuevas attended The Art Institutes.
What skills is Joseph Cuevas known for?
Joseph Cuevas has skills like Customer Satisfaction, Customer Service, Microsoft Office, Retail, Data Entry, Microsoft Excel, Merchandising, Leadership, Video Games, Sales, Call Centers, Time Management.
Who are Joseph Cuevas's colleagues?
Joseph Cuevas's colleagues are Maria Do Céu Cassolote, Cauã Sene, Joseph Rahme, Adria Kyne, Maciej Pluta, Micheller Chapman, Moz Smithfeld.
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