Work ExperienceClient Service Technician (CST) USAF National Guard (2014-Present)Supported Windows 10 upgrade for over 1000 usersProficient with the Remedy Ticketing, implemented change that removed stagnant tickets and reduced turnaround time Used Active Directory/DRA to manage User, Computer, and Printer accounts Maintained Windows software and hardware for over 1000 users Configure and support Blackberry UEM for high level personnel Managed Print ServerManaged CST Team in support of all Air National Guard personnel on base for an 8-month periodCreated local repository for useful documents and training guides to assist in bringing a new technician up to a trained statusLead technician in deploying computers for transition to work-from-home in the beginning of 2020Proficient in imaging Windows desktops, laptops, and tabletsCertificatesCompTIA A+ (Current)CompTIA Sec+ (Current)EducationClient Systems Technician Technical School (Aug 2014 – Nov 2014)