Joseph Davis, Mba Email & Phone Number

Portland, Or

As the Sr. Engagement Data Analyst here at MAC I am responsible for cultivating rich data sets for the Executive Leadership Team, General Manager, and the Board of Trustees. Responsible for monthly building, maintaining, and publishing of multi-layered dashboards for key stakeholders (Tableau, Excel, and Smartsheet). Served as a link between the data and department leaders to mentor them on how to best measure their operations based on demand and data availability. This allowed them to select… Show more As the Sr. Engagement Data Analyst here at MAC I am responsible for cultivating rich data sets for the Executive Leadership Team, General Manager, and the Board of Trustees. Responsible for monthly building, maintaining, and publishing of multi-layered dashboards for key stakeholders (Tableau, Excel, and Smartsheet). Served as a link between the data and department leaders to mentor them on how to best measure their operations based on demand and data availability. This allowed them to select and understand their specific key performance indicators and become owners of their respective processes.Developed, tested, and deployed churn model that identified our most at-risk members allowing for club leadership to develop a plan to reduce membership losses. Using SQL querying, created monthly audits that in the first 6 months generated over $250k in savings. Spearheaded the implementation of multiple member feedback loops using Qualtrics. This ranged from the integration of multiple database sources, working with IT partners to ensure the SFTP automation fulfilled our expectations, and the creation of 3 separate, re-occurring member facing surveys that leverage both custom data fields and automation. I also develop ad-hoc surveys and dashboards depending on specific business requirements and stakeholder requests. Serve on a member facing sub-committee that reports membership behaviors and assess how the club can best address it's wide-ranging demographics. This includes a specifically designed regression model and resignation survey that will allow for both a quantitative and qualitative approach at identifying gaps in our member experience that can be segregated on the fly based on numerous demographic factors.Created an Innovation Funnel mechanism (through Sharepoint) that intakes employee ideas, scores them based on strategic alignment, scalability, service standard impacts, and speed. This project is being developed currently for club wide implementation. Show less

Troutdale, Oregon

Co-owner of a mobile heavy equipment and welding repair to include mild steel, aluminum, and stainless steel with MIG, TIG, and SMAW techniques. Served sand & gravel and construction firms in the Portland metro area. Created out of necessity to generate additional income while attending full-time undergraduate and graduate courses. My father, and most valuable mentor, and I created a small welding/repair LLC. We focused mainly on local small businesses that needed quick and efficient repairs on… Show more Co-owner of a mobile heavy equipment and welding repair to include mild steel, aluminum, and stainless steel with MIG, TIG, and SMAW techniques. Served sand & gravel and construction firms in the Portland metro area. Created out of necessity to generate additional income while attending full-time undergraduate and graduate courses. My father, and most valuable mentor, and I created a small welding/repair LLC. We focused mainly on local small businesses that needed quick and efficient repairs on a semi-regular basis. Our company worked on heavy equipment such as utility trucks and trailers, dump trucks, front-end loaders, excavators, and dozers. Our clients worked in the aggregate mining industry and general contractors that serve multiple million-dollar contracts across the city. I was responsible for all the bookkeeping processes to include billing, merchant services, accounting, expenses, and year-end taxes. I had no experience in any of these tasks but while working I was also taking classes in accounting and had multiple small business owners providing me with advice and mentorship along the way. We dissolved the LLC after I graduated with bachelor’s degree in Operations & Technology Management so I could whole-heartedly focus on my passion – data analytics. Show less

Tigard, Oregon

Increase profitability through increased operational efficiency, reduction of theft & fraud via external and internal events, and accurate inventory reporting. Conducted investigations and coordinated with a multitude of LEO agencies to successfully criminally prosecute theft and fraud cases-both internal and external. Teach, Coach, and Train Operations Managers on methods of Shrink Reduction and Inventory control measures and P&L evaluation techniques. Provide leadership to 6 hourly Loss… Show more Increase profitability through increased operational efficiency, reduction of theft & fraud via external and internal events, and accurate inventory reporting. Conducted investigations and coordinated with a multitude of LEO agencies to successfully criminally prosecute theft and fraud cases-both internal and external. Teach, Coach, and Train Operations Managers on methods of Shrink Reduction and Inventory control measures and P&L evaluation techniques. Provide leadership to 6 hourly Loss Prevention Associates. Traveled throughout the region to provide advanced support in Receiving Operations and conducting real world on-site assessments with new APMs. Show less

Portland, Oregon, United States

Operations: worked as the Shipping/Receiving & RTV Manager for a store with over $50M in annual purchase order receipts. Supervised 5 hourly associates across multiple shifts and was repsonsible for their tasking, performance reviews, and professional developement. Simultaneously worked as the Return to Vendor (RTV) clerk achieving a zero "> 30-day" rate amongst all returns on a monthly basis. Daily responsibilities included unloading both box trailers using an electric slipsheet machine… Show more Operations: worked as the Shipping/Receiving & RTV Manager for a store with over $50M in annual purchase order receipts. Supervised 5 hourly associates across multiple shifts and was repsonsible for their tasking, performance reviews, and professional developement. Simultaneously worked as the Return to Vendor (RTV) clerk achieving a zero "> 30-day" rate amongst all returns on a monthly basis. Daily responsibilities included unloading both box trailers using an electric slipsheet machine, unloading flat-bed trailers using a 6k lbs capcity forklift, detail receiving all inbound merchandise to include small packages, serving as the HAZMAT lead in the building which included responding to material spills and proper cleanup/disposal, and physically moving freight to and from the sales floor. Maintained accountability of all special order and online ordered merhcandise across mutlipel storage locations. Served as the main point of contact for annual inventory process by supplying accurate purchase order logs, detailed exception bill of lading documents, and any RTV descrpancies. Show less

Portland, Oregon, United States

Worked in multiple merchandising departments across the sales floor ranging from Building Materials, Lumber, Hardware, Floor & Wall, and Indoor/Outdoor Garden. I supported my subordinates, ranging from 10-30 in numbers, by coaching, teaching, and training them in both operational expectations, Customer Service, and department specific product knowledge. This role involved heavy interaction with Customers and associates alike. Schedule writing that could achieve both expected levels of sales… Show more Worked in multiple merchandising departments across the sales floor ranging from Building Materials, Lumber, Hardware, Floor & Wall, and Indoor/Outdoor Garden. I supported my subordinates, ranging from 10-30 in numbers, by coaching, teaching, and training them in both operational expectations, Customer Service, and department specific product knowledge. This role involved heavy interaction with Customers and associates alike. Schedule writing that could achieve both expected levels of sales adjusted hours but also allowed associates to maintain a positive work-life balance was heavily focused on in my departments. This included performance management for poorly performing associates or attendance policy infractions. The best part of this job was the positive performance development that ultimately led to 3 of my subordinates being promoted subsequently to store manager or higher as of 2020. Facilitating a positive shopping experience began with world-class Customer Service that also included reliable and predictable in-stock scenarios. Serving as an Inventory Management Specialist while in the role required me to assess inventory levels, place suggested order quantity purchase orders, audit exception counts on high shrink or low inventory level items, and create daily pack-down lists for soon-to-be out of stock items. I quickly learned that the suggested order amounts, depending on the season and demand, were constantly being adjusted and it required much attention to detail. I leveraged vendor relationships to improve delivery consistency leading to a better in-stock position, higher Customer Service levels, higher turns and lower carrying costs through buying what is needed not just what the system prompted one to order. Show less

Troutdale, Oregon, United States

As a Customer Service/Sales associate, I provided fast, friendly service by actively seeking out customers to assess their needs and provide assistance. I had emphasis on department and product knowledge, providing information on product features, and knowing related items to sell an entire project. I learned how to greet, qualify, recommend and close every customer in my respective departments (Building Materials, Lumber, Hardware, and Paint), and knew how to handle basics in adjacent… Show more As a Customer Service/Sales associate, I provided fast, friendly service by actively seeking out customers to assess their needs and provide assistance. I had emphasis on department and product knowledge, providing information on product features, and knowing related items to sell an entire project. I learned how to greet, qualify, recommend and close every customer in my respective departments (Building Materials, Lumber, Hardware, and Paint), and knew how to handle basics in adjacent departments. As a Customer Service/Sales associate I was to maintain the in-stock condition of assigned areas, and ensure that it is clean, shoppable, and safe. Had the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager On Duty, and working safely as not to endanger myself, co-workers, vendors, or customers. Worked in cooperation with my Department Supervisor and other associates in the department as well as other departments. Show less

Azusa, California, United States

As a Lot Associate, I assisted customers with the loading of their vehicles and also monitored and maintained the entrance of the store. Lot Associates also were responsible for maintaining a sufficient quantity of carts near the entrance of the store. Because the Lot Associate is often the first and last associate to interact with customers as they enter or leave the store, customer service plays a vital role in this position. Direct customer interaction is frequently required for some… Show more As a Lot Associate, I assisted customers with the loading of their vehicles and also monitored and maintained the entrance of the store. Lot Associates also were responsible for maintaining a sufficient quantity of carts near the entrance of the store. Because the Lot Associate is often the first and last associate to interact with customers as they enter or leave the store, customer service plays a vital role in this position. Direct customer interaction is frequently required for some positions and excellent customer service skills are required.Bottom Line: I pushed carts, cleaned up the front of the store, and smiled a lot! Show less

Portland, Oregon Area

Served as a Tactical Team Leader, Training & Operations NCO, Unit Mobilization Officer, Advanced Firearms Instructor throughout 9+ years in the United States Army Reserve. Conducted four active duty tours which included being deployed to Kosovo, Afghanistan, and Iraq. Awards include the The Army Achievement Medal, multiple Army Commendation Medal, The Bronze Star Medal, and Combat Action Badge. Attended leadership development, combat lifesaver, and Albanian & Arabic language/cultural… Show more Served as a Tactical Team Leader, Training & Operations NCO, Unit Mobilization Officer, Advanced Firearms Instructor throughout 9+ years in the United States Army Reserve. Conducted four active duty tours which included being deployed to Kosovo, Afghanistan, and Iraq. Awards include the The Army Achievement Medal, multiple Army Commendation Medal, The Bronze Star Medal, and Combat Action Badge. Attended leadership development, combat lifesaver, and Albanian & Arabic language/cultural courses. Provided on-site pre-deployment situational & tactical firearms training for units preparing to forward deploy. Received an Honorable Discharge in 2010. Show less

Master Of Business Administration - Mba, Operations & Technology Management, 3.841

Activities and Societies: Club OMA, UP- Veterans Club

Bachelor Of Business Administration - Bba, Operations Management And Supervision, Gpa: 3.810

Activities and Societies: Dean's List, Club OMA, UP Veterans club

Aaot, Business Administration And Management, General, Gpa: 3.964

Activities and Societies: Phi Theta Kappa, Presidents List & Honor Roll

Mos Qualification, Information/Psychological Warfare And Military Media Relations

Activities and Societies: 37F Military Occupational Specialty - Psychological Operations Specialist