-Led and mentored a global team that collaborates closely with customer success, sales, and product marketing to identify and recruit 100+ customer advocates per year that align to key business objectives and priorities.-Oversaw the global customer story content pipeline and editorial calendar, ensuring a consistent drumbeat of over 75+ pieces of customer story content (e.g., case studies, customer stories, blogs, and films) are published across the year.

- Manage a team that collaborates closely with customer success, sales, industry and product marketing to identify and recruit over 40 customer advocates per year that align to key regions, industries, solutions, and products. - Engage with customer advocates to capture and amplify their story; ensuring the creation of over 40 customer reference materials per year ranging from case studies, customer stories, blogs, films, and remote testimonials. - Construct communication plans to curate, publish, and amplify customer story assets across internal and external channels to increase engagement with content by 320%.- Develop internal tools, resources, planning, and communications to scale customer outreach, and activate advocates to create story assets at scale resulting in a 300% increase in customer reference content per month. - Launch and spearhead multiple customer marketing programs including: customer gifting program (supporting over 400 advocates) and remote video program (1 video per month).

- Implemented and led the global customer marketing program across the organization resulting in a 400% increase in customer stories per month. - Sourced and qualified customers for co-marketing opportunities and headed the development of over 23 net new customer story contents including website stories, films, webinars, and references.

- Managed and built a trusted adviser relationship with over 20 customers ranging from Fortune 500 to SMB to execute on strategic co-marketing campaigns yearly.- Collaborated cross-functionally across product, corporate marketing, and sales, to manage complex projects that helped grow product revenue year over year by 120%.- Developed and delivered on average over 2 pieces of written content such as product collateral, case studies, website stories, blogs and presentations per month to support GTM strategy and events.- Executed on event strategy by coordinating and leading keynotes, films, and photo shoots for global events and annual Dreamforce conference.

· Collaborated closely with sales and marketing teams to build presentations, call scripts, email templates and other sales enablement materials.· Responsible for designing and maintaining social media calendar for Twitter and LinkedIn. · Attended and represented Salesforce at industry conferences, community, and market events. · Assisted in developing and executing on monthly blogs, podcasts, webinars, e-books, and white papers. · Created reports and dashboards to help analyze and measure performance for sales and marketing.

-Trusted business advisor to Microsoft's Premier Support customers-Provide guidance around operation and optimization of Premier Support customers IT infrastructure through Service Delivery Management. -Work with Microsoft Customer Service and Support (CSS) to manage incidents to resolution and then follow up to ensure either product improvement within Microsoft or operational improvement within the customer's IT environment.-By maintaining a long-term relationship with their customers a TAM gains an understanding of their customers' IT organizations' impact on overall business, their IT goals, and their pain points - which is used by the TAM to create a Service Delivery Plan ensuring their customers' operational success with Microsoft products.

• Interacted with our consumers regarding their technical issues and educated them on our products. • Created and managed plan around machine upgrades, resulting in store moving from rank 15 to 1 in upgrades.• Selected to be key holder of store. Managed the sales floor and learned managerial duties• Selected to be the Business Specialist for the store. Interacted with and recommended solutions for universities, federal government, and business owners. Improved small business sales from 7% to 25% of total revenue.

• Presented and advocated Microsoft products to our customers.• Top sales and attachment numbers for 6 months in a row.• Received MVP for the month of August. • Selected on team to develop strategies to promote Windows Phone 8