Joseph Dada is a Key Account Manager at Natus Medical Incorporated at Natus Medical Incorporated. They possess expertise in medical devices, troubleshooting, iso 13485, cross functional team leadership, team leadership and 19 more skills. Colleagues describe them as "Joseph established himself as the technical support specialist that our customers were most likely to ask to speak to. In a business that is based on long term relationships with major hospitals this ability to establish trust and technical competency was a deal breaker. Witnessing Joseph discuss complicated support issues was always a pleasure. I have often seen him converting confusion and frustration into "thank you, this is just great" literally over the course of 5-10 minute customer call.
Once promoted to a Technical Support Manager, Joseph continued to handle most difficult technical cases with calm and competence. He established excellent relationships with support representatives in his group as well as other managers and engineering leads focusing on team work and mutual respect.
I wholeheartedly recommend Joseph as a reliable, polite, frank and technically competent manager for any customer-facing position." and "In a department that supports medical device systems that included proprietary network base software and hardware used on large scale client/server hospital networks, Joseph willingly takes on the most difficult issues. This has made him the go to person on his team for escalations from our top clients. He is able to solve many of these issues on his own, ask for help when needed, or coordinate the right people needed to identify and resolve issues promptly."
Listed skills include Medical Devices, Troubleshooting, Iso 13485, Cross Functional Team Leadership, and 20 others.
