Central driver support representativeCanada driver support representativeState wide rider support representativeCompleting support requests via ZenDeskHelping partners make necessary adjustments to their accountsProviding credits, refunds, adjustments to both rider and partner accountsTrained in Fraud detection and supportAveraging 50 requests per day

UncommonGoods customer support representativeProvided Email support via ZenDesk, Phone, and live web chatAssisted in returns, and purchasing for customersMade outgoing calls to assist and inquire about customer concerns and questions.

Developed long-term relationships with community, local and relevant businesses and increased sales.Identified client needs and opportunities and present recommendations through a consultative sales approach.Exceeded account goals and monthly revenue ranging from 50-100K based on client base and floral inventory. Launched and manage online affiliates and various websites. Spearheaded new computer programs to service lead accounts such as Disney and Oceania Cruise lines. Managed customer database, customer e-mails and billing in QuickBooks (AP & AR). Recognized for outstanding customer relationship and results-driven management.Created structured work systems to expedite and ship large floral orders to key accounts.Managed teams on the set up and decoration of homes and large venues for all types of occasions on a weekly basis.Managed over 25 on-site events on a weekly basis and exceeded client expectations. Manage Social Media and served as primary problem-solver for customer database resolutions. Reduced operational and monthly expenses from various wire companies minimizing costs.