Build new servers running multiple versions of Microsoft Windows operating systems, from NT through 2019 in both physical and virtual (VMware vSphere and Azure) environments. Build and maintain documentation of all systems and services including build design, system use processes, as well as troubleshooting and DR scenario resolutions based on real life as well as simulated and theoretical events.Administer Microsoft Active Directory Domain Services 2016, Administer Microsoft AD Group Policy Objects.Mentor and train team members to increase their technical abilities.Lead multi-departmental problem calls to identify, diagnose, and resolve problems across the enterprise while keeping management informed of current status and estimated completion/uptime. Perform root cause analysis during and after the incident.Configure and maintain Windows Firewall services on all systems. Write rules as needed for applications to function properly, either through group policies or directly on each machine.Monitor server performance and make recommendations on upgrades or changes to physical and virtual hardware as needed to maintain system availability before a downtime event occurs. Escalate issues to proper department(s) as required.Work with applications group and vendors to diagnose and recover from application crashes and errorsMonitor all aspects of servers performance and functionality through third-party monitoring applications. Escalate issues to Helpdesk, Desktop Support, and Applications group as required.Windows Server Patching/Updates on 900+ servers in the environment using Invanti DSM/UEM to keep machines up-to-date, stable, and safe from malware and other threats.

Responsible for the organization, implementation and day-to-day operation of the PACS (Picture Archiving and Communications System), RIS (Radiology Information System) and VR (Voice Recognition System). Collaborates with the Information Services department to ensure that department systems meet the needs of the hospital, the physicians and the Diagnostic Imaging department. Participates in the development and implementation of policies and procedures related to all Diagnostic Imaging systems applications in addition to the training of physicians, technologists, nurses and clerical staff in process and workflow.

Provide level 1, 2 and 3 support to troubleshoot, repair, and document a variety of software, hardware, and network based issues.Provided daily maintenance of the image archives (SAN) on our medical PACS system and RIS servers.Provide support for out voice recognition software (Powerscribe by Nuance)Oversee and manage the implementation of new or updated applications into existing software infrastructure.Administration of Microsoft Active Directory, DNS and DHCP.Administration of Symantec Anti-Virus software on PC's and the Server (Symantec Endpoint Manager)Administration of email addresses, phone extensions on the Web interface for the IP Phone system through Broadview Networks.Perform and maintain daily Backups by using Symantec Backup Exec and other 3rd party Backup software.Install/configure and wire new network printers on the Fax/Print server.Work with Vendors to troubleshoot and repair any software/hardware related issues on the network.

Provide level 2 and 3 technical support to troubleshoot, repair, and document a variety of software, hardware, and network based issues.Work with users and other technicians in a cooperative manner to efficiently close tickets/projects within predefined service level agreements.Provide remote and onsite management for operational and non-operational equipment installation, conversion and relocation.Use various remote administration, troubleshooting, and recovery/disk imaging software to streamline continuous business operation.Oversee and manage the implementation of new or updated applications into existing software infrastructure.Administration of the Blackberry Enterprise Server and cellular devices

Provide level 1 technical support to Corporate Office and Branch/Retail Team Members. Extensive troubleshooting of Microsoft Window's XP, 2000, and NT. Troubleshoot and support multiple bank applications such as Fiserv, Finesse, Moody's, Synergy, and AFS.Extensive MS Office use and troubleshooting mainly working with Outlook and Excel. Support and troubleshoot retail printer as well as network printers on multiple file and print servers. Utilize Active Directory and Computer Management to troubleshoot user information and access issues.Utilize MAGIC Service Desk to track incidents and escalate problems to the appropriate group. Assist in analyzing the data to suggest improvement in areas that would affect the overall team performance. Assist in the training of new employees for the TSC Help Desk and managerial duties in the absence of a Manager. . Administrate the resetting of passwords for Sovereign's Time Tracking Software for Team Members Payroll. Assist in being the team leader in the newly updated internal Knowledgebase for the technicians on the TSC Help Desk.

Configure and Manage Cisco Routers, Switches and Wireless Access Points.Cisco Call Manager (IPT) - Configuring new phones/users for Corporate and Branch office team members.Nortel Phones System (PBX) - Configure/Replace phones/users in the Call Centers throughout the Bank.Administration of the Unity Voicemail System.Use various remote administration, troubleshooting, and recovery procedures to streamline continuous business operation.Oversee and manage the implementation of new or updated applications into existing software infrastructure.Adding and removing devices in DNS.