• Provide exceptional client service by welcoming, listening, and assisting clients through excellent product knowledge and styling which lead to personal sales above $389k in 2019.• #1 rank Polo Ralph Lauren team in Canada with sales above $3m.• Manage high stress environment and help multiple customers at once.• Deescalate problematic situation to minimize negative experience and work toward a positive outcome• Develop outstanding product, trend, and industry knowledge to stay ahead of competitors.• Deliver a superior store experience by connecting and delivering memorable moments with every client.• Build and maintain clients' relationships to strengthen confidence and enhance connections to increase sales.• Development of strong relationships with peers to foster a positive work environment • Contribute to increasing overall efficiency by organizing inventory, identifying markdowns, and accelerating stock reception-to-floor processes.• Communicate stock replenishment needs to brand manager.