Joseph David Capuno Email & Phone Number

Metro Manila, Philippines

National Capital Region, Philippines

Philippines

Operating as the lead point of contact for any and all matters specific to assigned accounts (Key Accounts)Ensure the timely and successful delivery of our products according to customer needs and objectivesPrepare monthly performance reports to clearly communicate the progress of contracted executionsEnsuring consistent touchpoints with assigned clients and assisting Key Account Manager(s) where neededDevelop new business with existing clients and/or manage the renewal processOnboarding of clients through welcome emails and welcome calls, training clients on website usageResolving client complaints and preventing additional issues by improving processes.Identifies red alert accounts and advise Key Account Managers (KAMs) or Head of Corporate AccountsBuilding and maintaining strong, long-lasting customer relationships

Philippines

* Mixture of 2 roles, that of a Hiring Coordinator and that of a Client-Staff Support.*Work on open job orders with the recruitment team.*Prequalifying client leads as they come.*Communicating monetary compensation and benefits of sub cons to accounts (bonus, reimbursements etc,)*Help clients about basic accounts questions or properly endorsing to accounts.*Educating Sub Con on how to use the system*Get updates from the Compliance Team regarding staff attendance, absences, idle screen shots, disconnections, etc.* Interacting with CLIENTS AND CONTRACTORS to provide information in response to inquiries about services, tools, staff relations and to handle and resolve complaints and problems post hire.*Provide effective and personalized client and contractor support to ensure quality remote staff placement, and to lengthen work relationship between client and staff.* Effectively collaborate with the recruitment team with goal of identifying the best fit and most qualified candidate for the position, and why these candidates are qualified.*Provides details to the recruitment units that will aide recruitment efforts to find the best match candidate for the lead/ job order: Industry, business type, client communication- work style.*Ensure successful start-up by connecting both client and staff on their first day.*Keep records of client and staff interactions and transactions in the system. Record details of inquiries, complaints, and comments, as well as actions taken and resolutions.*Conduct 6th Ensure successful start-up by connecting both client and staff on their first day.month and Annual Staff Performance Evaluations.*Be able to provide resolutions to problem with objective and proper investigation and collaboration with other teams involved.

Multinational Bancorporation Ayala Avenue Makati City Metro Manila

• Sources resumes of qualified candidates for specific job orders, using job boards, applicant tracking systems, company web sites, etc.• Conducts phone interviews to pre-screen candidates, verifying their qualifications, availability and compensation requirements; documents these interviews• Sets up interviews between candidates and hiring managers • Makes recommendations on additional candidate pools and recruiting techniques, after evaluating market conditions

Slc Ayala Avenue Makati City Metro Manila

• Handled inbound calls for purchasing device and service.• Take calls for having payment arrangement and escalation.• Supports existing customers for purchasing upgrades and new lines.• Handled calls for new customers applying for Sprint service.• Takes calls for escalations• Answer inbound calls and find out how to assist the customer in his/her concern.• Route the call to the appropriate department, based on the customer’s query.• Build customer’s interest in the services and products offered by the company.• Process orders requested by the customer as well as updating their account information for the changes that has been made.• Manage difficult customer situations, to respond promptly to the needs of the customer, solicit feedback to improve service, respond to requests for service/assistance.

Slc Building, Ayala Ave. Makati City,Ncr - National Capital Region, Philippines

Bachelor'S Degree, Psychology

Activities and Societies: Cheering, Psychological Society, Dance

High School, High School