Joseph Deffen Email & Phone Number

• Evaluates and resolves computer software and hardware operation issues• Develops training materials and procedures to train users in proper use of hardware and software• Consults with clients about diagnosed hardware issues and recommended solutions• Document user problem and describe steps taken to achieve resolution• Excels in customer service by continuously providing efficient and courteous service • Preforms thorough repairs to hardware, software, and peripheral equipment• Set up and configure hardware and software, including installation of cables and hardware, for client use

Greater Detroit Area

• Created an online database to analyze purchases of interdepartmental assets• Responsible for inventory and allocation of department resources• Instructed employees through company deployment procedures when issuing new hardware• Lead team throughout process of building a custom computer for engineering team use• Performed preventive maintenance on computers attached to the factory's presses and secondaries

Greater Detroit Area

• Provided technical assistance to clients via ticketing system and call-in number for expeditious solutions to problems.• Managed formatting of new computers and orientation of new employees by showing them safe and responsible computer practices. • Established responsible record keeping of assets for the IT team to keep track of hardware that is assigned out the employees.