Joseph Diloreto Email & Phone Number

Dallas-Fort Worth Metroplex

As a Key Account Manager at Z Tech Coatings, I am entrusted with driving strategic growth and fostering client success within our dynamic and innovative organization. With a deep commitment to excellence, I leverage my expertise to cultivate strong relationships and deliver tailored solutions to meet the unique needs of our clients. I am driven by a passion for exceeding client expectations and contributing to the continued success of Z Tech Coatings. I am committed to forging strong partnerships, driving growth initiatives, and delivering innovative solutions that empower our clients to thrive in their respective industries.

Grapevine, Texas, United States

- Identified, scoped, and managed policy and program enhancements to support department goals and KPIs.- Drive revenue and profitability goals while helping reach sales objectives through the use of retail and lease products.- Ensured our clients had a world-class car-buying experience at every step along their sales journey, from generating sales appointments, to answering/forwarding communications, to scheduling the first service appointment for vehicles sold.- Conducted needs analysis with clients to identify pain points and offer solutions in the form of company products and services.- Utilized CRM and lead management tools to accurately manage inquiries, update client files, compile necessary reports and forms, and follow-up on repeat business.- Sold finance products, guided clients through all contracts, and paperwork related to sale; including working in partnership with the F&I Team to resolve any outstanding contracts or incomplete documentation.

Denton, Texas, United States

- Established monthly, quarterly, and yearly goals that are consistent with dealership standards of productivity and devised a strategy to meet those goals.- Accountable for departmental performance standards, including but not limited to; Customer Service Index, Gross Average, Finance & Lease, and vehicles sold.- Worked closely with E-Commerce Director to maintain website inventory with accurate descriptions and pricing.- Contacted leads by email, phone, text, online chat, as well as networking to generate business outside of the dealership.

Mesquite, Texas

- Maintained contact with current and previous client base with both sales and service needs to maintain a high level of client satisfaction, creating loyalty, repeat business and referrals- Completed sales presentations and implemented new sales strategies to increase sales and generate new revenue. - Communicated with clients by email, phone, and text to identify their needs, requirements, and preferences, while providing recommendations.

Redford, Michigan, United States

- Responsible for acquiring and managing workforce and materials for multiple projects.- Managed changes to project scope and demands, including project schedule and costs.- Established strong working relationship with client management, ensuring increased productivity and ease of operation.

Gladwyne, Pennsylvania

- Managed all aspects of recruitment and hiring process from job posting, sourcing, screening, interviews through final hire or rejection. - Oversaw daily operations, including hiring and training 20 employees, ensured compliance of company policies, addressed client concerns, and managed vendors.- Responsible for all aspect of guest relations, including reservation, event planning and follow up, while providing an exceptional personalized experience, leading to long term customer relationships.- Developed and trained an award-winning wine list and glass pour selection, recognized by Wine Spectator Magazine for 8 consecutive years.