Accountable for the overall operations and success of the software integration program and the dedicated agile development team focused on those efforts. Responsible for the completion of projects to amalgamate internal systems with customer and or vendor systems to create real-time functional data transference.

Responsible for overseeing the design and implementation for client projects as well as updates to internal application by coordinating related activities with the technology team. Accountable for collaborating with developers, quality assurance, production support, and client teams to provide direction on systems analysis, design, development, testing and deployment.

Managed internal as well as external relationships. Accountable for overall quality of creative and production work developed for clients as well as ongoing maintenance of client profile databases either directly or through the help of the database support staff.

Managed vendor relationships and oversaw all facets of supply chain management for PhotoWorks.com. Held responsibility for all aspects of order processing and fulfillment activities, developed and/or improved processes as needed. Interfaced with vendors and internal teams (technology and customer care) to resolve problems, roll out new initiatives, and implement projects to improve efficiencies and or profit margins.

Managed daily operations of customer care department and its employees who processed consumer contact volume (inbound chat, phone and email) regarding orders, website, and products questions. Developed and managed implementation of projects that improved usability for internal systems as well as customer facing portions of website.

Managed all aspects of daily operations and continual success of two individual support centers, including a Membership Sales Call Center and a Technical Support Contact Center. Focused on supporting customer base of the AGI ecard websites in the most efficient ways possible.

Managed all aspects of strategic partnerships impacting the Customer Service department to maximize revenue potential and enhance internal efficiencies. Oversaw remote customer contact center responsible for new subscription sales and membership renewals. Monitored call center’s service levels and response rates in order to streamline processes and procedures to improve efficiencies and reduce costs. Traveled frequently from world headquarters to outsourced call center to assist in ongoing development of representatives and overall program operations.

Supervised, coached and mentored team of account managers responsible for sponsored third party online banner ads, custom ecards, splash pages, and mini-websites integrated into the AGI network of websites. Ensured clients satisfaction was met and surpassed and that their campaigns performed optimally. Managed key strategic partnerships with Yahoo, MSN and AOL to launch new tactical products.

Initially sold online advertisements consisting of banners, web-assets, splash-pages and company websites— custom and templated designs. Later transitioned into sales operations, developing promotion campaign materials, custom presentations, managing accounts, and administering advertising databases systems.