- Actively supervising multi-regional technical projects ranging in varied network, telephony, & desktop design for a CAP 40 company.- Worked with all client and internal technical teams to create technical work at home solutions during the first days of COVID in the BFSI industry to keep people working through the pandemic.- Championed technical solutions created ranging from VDI based Desktop solutions incorporating new softphone approaches to traditionally non-softphone based platforms, to VPN based desktop solutions, allowing end users to carry already existing tech home and replicate client specific networks remotely.- Incorporated additional IT oriented KPI reporting to better quantify Service Health, Service Uptime, SLA and RCA compliance, as well as LAM ownership.- Recognized as a TP Hero by Global Executive Management for actions taken during the COVID pandemic.

- Directly managed twenty-four lines of business at eight sites, managing eleven team members both domestically and internationally, consisting of +3,000 stations.- Well-versed in Desktop Hardening to comply with PCI, HIPPA, and HITRUST requirements.- Fostered and coordinated scripting abilities from various team members to benefit the region and the world overall.- Successful migration of user controls from Group Policy to Ivanti Desktop Management software (AppSense).- Responsible for Windows patching for all machines.- Recognized as a TP Blue Diamond club member in recognition of strong team building skills and always meeting client end deadlines.Coordinating delivery/procurement logistics both on the national and international level. TCP/IP, DHCP, AD, GPO, Windows 2000 through 10 - Integration/Deployment/PatchingGhost, WDS, & MDT Imaging MethodsCMD Line & PowershellFamiliar with WSUSFamiliar with ePO

- Brought a "Never-fail attitude" to all initiatives, where I was incorporated.- Built 550 seat call-center in Louisville, KY to PCI and HIPPA compliance in 20 days- Built 550 seat call-center in Richmond, VA to PCI and HIPPA compliance in 30 days- Sent to Streator, IL to oversee Win7 Migration utilizing MDT Deployment in Streator IL. The first site companywide to fully integrate Win7 and WDS/MDT image deployment method.

- Managed 725+ systems consisting of Dell, HP, and Lenovo manufacturers (various models) including laptops (Lenovo/HP (various models), and Tablets (Lenovo).- Managed a total of 3 clients representing 28 lines of business. This included but was not limited to Citrix platforms. - Managed local inventory and PCI/HIPAA Compliance- Created Batch Scripts to automate software installation, printer mapping, and data redundancy and placement creation.