Minh Duc Tran Email & Phone Number

Helsinki, Fi

Helsinki, Uusimaa, Finland

My duties and responsibilities include:1. Customer success and senior solution consultant responsibilities in Finnish accounts. - Develop strong relationships with current clients based on trust and understanding of their needs, resolving any issues or conflicts that may arise during collaboration.- Guarantee time, cost, and quality of the project- Align internal stakeholders to comply with service-level agreements.- Work as senior solution consultant or project manager in any given accounts: ensure high quality, and efficiency in project implementation, manage customer projects and maintenance service, implementation of the most demanding automation targets.2. Lead shared service center (SSC) team- Play an integral role in promoting SSC team members to customer projects- Participate in global SSC management team- Prepare SSC forecasting and budgeting- Conduct internal trainings

Helsinki Area, Finland

My duties and responsibilities include:1. Participate in RPA project work: - Took part in process discovery workshops with clients to identify potential use cases for RPA.- Delivered an analysis report: rating use cases for implementation priority, creating a roadmap, calculating return of investment (ROI), and proposing initial action steps.- Designed, developed and maintained automation using UiPath2. Technology research: - Investigated various RPA vendors for their applicability- Acquired and experimented with new UiPath features3. Team training:- Promoted the use of UiPath REFramework with client - In chart of internal training for new team members

Liiketalouden Ammattikorkeakoulututkinnon, Business Admistration

Activities and Societies: - Major in Business Information Technology - Award for Best Thesis in 2018 on RPA Solution Workflow Development.

Master Of Business Administration - Mba, Modern Software And Computing Solutions