In this position I am accountable for managing accounts receivable in a manner that increases the customer’s purchasing power, optimizes the customer’s cash flow, and maximizes ScanSource, Inc. (“ScanSource”) sales opportunities. I am a key leader in hiring, developing, and retaining talented employees to create a center of excellence for the underwriting and collection functions. I help to create a team that develops, recommends, and implements best practices as it relates to the underwriting and collection functions. I do all of this by:1. Overseeing work performance of employees and establish goals aligned with ScanSource and Reseller Financial Services (“RFS”). 2. Provide direction and training to RFS team members through daily interaction on business issues and in organized group settings (e.g., department meetings, training sessions). 3. Giving continuous feedback to employees. 4. Identifying and providing relevant information related to changing trends on a customers’ account5. Communicating with ScanSource’s sales unit personnel, customers’ executive team and personnel in order to resolve past due balances, discrepancies and underwriting issues. 6. Distributing monthly performance reports that identify deductions by type and aging. 7. Coaching team members to achieve annual past due percentage goals.I am also responsible for executing strategic day-to-day management of customer account underwriting and I am able to develop strong customer relationships. I work to understand the customer’s business needs and collaborate with the RFS and Sales teams to ensure the development and implementation of relationship, analytical and technical solutions. I also participate in the development of RFS financial tools including areas involving financial analysis, benchmarking, alternative financing solutions, expanding customers’ purchasing power, optimizing customers’ cash flow, and increasing the overall efficiency of the department.

As the Collateral Specialist my responsibilities included:1. Legal Document Preparation: I am responsible for managing document preparation, proof reading, ensuring accuracy and completeness of documents, and quickly escalating and resolving non-conforming documents with both internal and external customers. I did this by:a. Managing document review in accordance with current legal practices, systems and processes.b. Working with internal legal counsel to keep forms and templates updated for RFS team to utilize.c. Reviewing, interpreting and authenticating a variety of legal documents.d. Performing detailed validation of data elements on legal documentation.e. Identifying and resolving data or content discrepancies through the utilization of internal and external resources in a timely manner.f. Adhering to complex process requirements and directions.2. Uniform Commercial Code Compliance: I utilized online research resources to perform Uniform Commercial Code (“UCC”) searches within the appropriate state in which ScanSource has or will be filing UCC financing statements. I also filed initial UCC financing statements, continuations, amendments, and terminations with the appropriate Secretary of State and I monitored renewals to ensure proper continuation of financing statements. Additionally I prepared and sent notification letters to other secured parties when filing Purchase Money Security Interest financing statements and I monitored usage of third-party UCC service providers as needed for any UCC services not able to be procured from the individual state website. I reviewed invoices for accuracy and submited payment for such invoices.3. Financial Underwriting: I worked to understand the customer’s business needs and collaborated with the RFS and Sales teams to ensure the development and implementation of relationships, analytical and technical solutions during coverage and/or through cosign.

In this role I manage a portfolio of accounts receivables in excess of Forty Million Dollars ($40,000,000) for the top secured and unsecured credit accounts at ScanSource, Inc.Additionally I conduct in-depth, quantitative analysis of the customer’s financial data to assess the creditworthiness of accounts within my assigned portfolio.I analyze additional financial information such as, but not limited to, collateral base certificates, Uniform Commercial Code filings, personal financial statements, Commercial Credit Bureau reports, etc. in an effort to underwrite the appropriate amount of credit risk to help our customers' grow while protecting the interest of ScanSource, Inc. I do this while ensuring compliance with the applicable commercial credit laws while looking to maximize ScanSource’s profitable revenue opportunities

In this role I coordinate daily operational activity within my team as related to bankruptcies, third party collection agencies, notes receivable, and interest billing. Additionally, I provide support in the areas of compliance, secured accounts, systems and training, and underwriting. My responsibilties are also to administer, monitor, and report on the team’s operational performance to the management team to ensure effectiveness and efficiencies. In this role I also interact with our third party collection agencies regarding accounts that we have submitted to collections to ensure the most return possible on the debt. I also ensure that the agencies are treating the debtors' with respect and are acting professionally in their dealings with the debtors.

This role was an expansion on my previous Account Analyst role.In this role I interacted with our resellers' executive teams as well as our internal sales reps to ensure that I was maximizing the purchasing power of our customers

In this role I was a customer advocate as I made sure that the reseller accounts that I managed had enough capacity to purchase and grow with us.