- Supervised, analyzed, and diagnosed customer automotive problems; conducted NC automotive inspections, automotive repair diagnosis with advanced scan tools, technician job assignment, service recommendations, appointment scheduling, making and receiving customer calls for vehicle updates and service recommendations. - Developed digital marketing strategy for Driver's Network Auto in paid search, search engine optimization, and new logo creation to improve online business performance and traffic. - Created & managed Google Analytics and Google Ads campaigns to increase online presence and maintain customer leads- Monitored website analytics and data to maintain customer impressions and leads.- Verified warranty and service contract coverage by examining records; explained provisions and exclusions.- Enhanced business reputation to become a CarMax and RepairPal certified repair facility.

- Opened pool/tennis club facility and set up pool equipment- Checked in customers daily by verifying member number, last name, and number of patrons- Supervised swimmers and enforced pool facility policies- Maintained pool water quality through hourly chemical checks - Examined injured persons and administer first aid if necessary using training, medical supplies, and equipment