Joseph E Farrell, Itil V3 Email & Phone Number

Hagerstown, Md, Us

Chantilly, Virginia, United States

- Tasked with direction transitional workflows, delegating tasks related to integration and separation efforts as a member of the business management and operations team- Engages quality assurance oversight to ensure internal pricing and revenue reconciliation controls functioned in compliance with Sarbanes Oxley guidelines- Leads cross-functional teams responsible for introducing new target objectives and best practices for continuous improvement within the service delivery life cycle- Employs analytical skills to evaluate key performance indicators and conduct variance/risk assessments-identifying actionable solutions for moving forward- Introduces change requests and process improvements as necessary across all service levels- Engages the prioritization, delegation, and execution of tasks by monitoring, reviewing, and regulating project progress in alignment with budget and timeline parameters- Drafts new guidelines for pricing and revenue reconciliation that streamlined the dispute, response, and resolution process- Serves as a point of contact for the global delivery of process improvement training- Demonstrates a commitment to customer advocacy through the development of process guidelines and the internal framework that improve operations- Responsible for managing $8.4M in client account credits, addressing the newly implemented billing dispute process in order to resolve issues with both internal and third-party billers- Contributes to the efficiency and improvement of business operations, employing innovative solutions to service delivery such as more accurate price quotes and a reduced time cycle for confirmation, successfully managing $30M in annual Federal Post Sales deliverables- Maintains trusted client relationships in order to establish an understanding of business requirements, growth objectives, and expectations, successfully identifying and capturing mutually beneficial opportunities

Loudoun Va Usa

- Utilized complex production and performance data to generate reports, assess trends, and submit findings to executive leadership for business development purposes- Dedicated to strategic customer success, pursuing and maintaining client relationships built on integrity, professionalism, and growth-focused communications- Tasked with managing the production of customer invoices for a base totaling $500K monthly, engaging strong analytical and problem-solving skills to assess, document, and resolve invoicing issues- Introduced improved quote-to-cash operations through the strategic engagement of clients throughout the dispute and resolution processes, identifying root case and training teams on taking corrective action that supported enhanced performance and client retention- Engaged experience in cross-functional telecommunications to manage internal and external customer correspondence, requests, and inquiries- Monitored program and projects in an effort to ensure quality, compliance, and optimized delivery, providing actionable solutions for improving the overall efficiency of production operations

Teacher'S Diploma, Principles And Practice Of Education

Certificate, Accounting

Banking Diploma, Accounting And Finance