Joseph Morales Email & Phone Number

San Antonio, Texas Metropolitan Area

• Served as Team Lead for a group of four engineers.
• Provide licenses and permissions for Adobe, using Adobe Creative Suite.
• Used Tanium to secure endpoint devices.
• Created and deployed software applications and packages, via MECM and PDQ.
• Created virtual accounts for users using VMWare Horizon.
• Performed Tier 3 support using Remedy and Service Now.

• Assist corporates users and medical facilities with any software or hardware needs.
• Created and deployed software applications and packages, via SCCM and PDQ.
• Set up Virtual Desktop Instances and VLANs for users using VMware.
• Worked with project team to begin process of Windows Autopilot.
• Set up accounts for new users and granted local admin rights using Azure Active Directory.
• Performed Microsoft Patch remediations for all clients, by checking logs, verifying connectivity, and using SCCM.

Provided onsite field support for oil field users in the Eagle Ford Shale areaSupported 150 users over a 3 city area, alone. On call 24/7Worked with Network teams to assist in configuring switches, MPLS upgrades, installing access points, troubleshooting switches, firewalls and other equipment as neededWorked with Infrastructure team to assist with pulling.

Maintains existing BOS/POS configurations and liaison with Operations and Contact Center to ensure the solution is running effectively in the units and production issues are addressed in accordance with SLA's. Have a solid understanding of standard client/ server, networking, SCCM, Active Directory, SQL, and packaging.