As the Engagement & Recognition Specialist within the Employee Communications & Engagement team, I’m passionate about fostering a positive workplace culture that values and celebrates employee contributions. My role involves managing our company intranet, a hub for resources and communications, and overseeing our point-based recognition program to inspire and reward exceptional performance. I coordinate employee engagement events, lead the Employee of the Year program, and provide crucial support for internal communications, ensuring employees stay informed, motivated and connected. Through these initiatives, I help create an environment where every team member feels valued and engaged.

As a Ride Operations Trainer at Six Flags Entertainment Company, I am responsible for ensuring that our teams deliver safe, efficient and memorable experiences for guests. I specialize in training and mentoring ride operators, focusing on safety protocols, operational excellence and exceptional customer service. My role involves conducting hands-on training sessions, evaluating performance and providing ongoing support to uphold Six Flags’ standards of safety and hospitality. By fostering a positive, learning-centered environment, I empower team members to confidently manage ride operations, maintain strict adherence to safety guidelines and enhance the guest experience at every interaction.

As the Account Executive, I work alongside clients to manage and optimize their social media platforms. I oversee the digital platforms including market requirements, design ideation, and functionality details necessary for content strategy, sales enablement, and online marketing execution. Highlights include:- Manage all community communications on Instagram, Twitter, Facebook, and LinkedIn.- Define social media KPIs and measure the success of every social campaign.- Received the Q4-Star for the best client service for the 4th quarter of the year.- Work closely with the Brand team to develop brand messaging and ensure the tone of voice is consistent across all platforms.- Promote a transparent culture through strategic and effective mentorship and coaching.- Monitor conversations and comments across social media platforms to proactively engage with the audience and build a rapport.- Analyze competitive channels and provide insights and inspire new ideas.

Worked with members of the digital and communications team to plan, create and deliver highly engaging and creative content across all social media platforms.Highlights include:- Wrote content to support social media, campaigns, and public relations in order to further the brand.- Researched, wrote, and proofread to ensure all public-facing content is high quality and accurate.- Attended regular meetings and acted as key support for communication initiatives surrounding releases, presentation materials, and communication plans.- Reported on weekly trends within social platforms and media representation.- Optimized company websites by completing edits and audits.

Led the Social Media Response Team in responding to customer comments on social media platforms. Supervised 3 Supervisors and up to 100 employees.Highlights include:- Contributed to an increase in brand engagement by 10% that helped achieve forecasted customer services and engagement goals- Instated rapid response processes to ensure the team anticipates and responds swiftly and effectively to any situation requiring a response.- Participated in research and social listening to uncover insights for strategic planning.- Implemented departmental procedures and quality assurance practices to ensure consistency is throughout each platform.

• Coordinate all on-site events to ensure seamless execution, as well as providing weekly updates toappropriate departments regarding upcoming events.• Act as the on-site contact for all catered outing events and assist clients with special activities in the picnic pavilions.• Proactively interact with key clients during sales functions at Six Flags.• Handle telephone inquiries or booking requests made by large groups in the absence of the SalesRepresentatives.• Help with general office duties such as answering the phones, copying and filing.• Provide support to the Group Sales staff in conjunction with special projects.• Supervise seasonal group sales staff and coordinate their scheduling and training activities.• Organize all group outing information and maintain adequate and sufficient records of all events.• Ensure group contact database lists are regularly updated.• Assist with other areas of the Marketing department as needed.