• Managed team of storage systems analysts in U.S., Latin America and Australia.• Duties included the hiring, staffing and maintenance of a diverse and effective workforce.• Allocated accounts and helped develop a strategic plan for resourcing talent.• Often worked with clients to ensure CSAT (customer satisfaction.)• Helped develop metrics for team's performance.• Business Development - Helped build our service offering within Dell. • Helped define scope of service… Show more • Managed team of storage systems analysts in U.S., Latin America and Australia.• Duties included the hiring, staffing and maintenance of a diverse and effective workforce.• Allocated accounts and helped develop a strategic plan for resourcing talent.• Often worked with clients to ensure CSAT (customer satisfaction.)• Helped develop metrics for team's performance.• Business Development - Helped build our service offering within Dell. • Helped define scope of service provided.• Worked to promote our service with other key Sales and Service leaders and teams within Dell.• Managed related costs and methods.• Established and recommended changes to policies, procedures, processes and tools, which affected global organizations within Dell. Show less

• Managed, maintained and troubleshot all aspects of Windows Network including deploying Domain Controllers, Exchange Server, Symantec EndPoint Protection Server (v11), MS Systems Center Server, CommVault Backup Server attached to Data Domain SAN• Designed and managed VMWare ESX servers attached to Equallogic and data Domain SANs.• Built relationships with all vendors including Dell, CDW, AT&T, Verizon, T-Mobile, Avaya & XO• Responsible for all security measures including wireless… Show more • Managed, maintained and troubleshot all aspects of Windows Network including deploying Domain Controllers, Exchange Server, Symantec EndPoint Protection Server (v11), MS Systems Center Server, CommVault Backup Server attached to Data Domain SAN• Designed and managed VMWare ESX servers attached to Equallogic and data Domain SANs.• Built relationships with all vendors including Dell, CDW, AT&T, Verizon, T-Mobile, Avaya & XO• Responsible for all security measures including wireless devices, and data encryption Show less

Ran Group inside AccuWare that focused on LAN installation, migration and maintenance. • Aided clients with server migration work from Windows NT to Windows 2000 (and Active Directory)• Assisted sales staff on sales calls and assessment meetings with clients• Responsible for keeping sales and service staff up to date on new technologies, including SharePoint, remote access, secure computing, wireless and mobile optionsResponsible for driving Sales, allocating Service… Show more Ran Group inside AccuWare that focused on LAN installation, migration and maintenance. • Aided clients with server migration work from Windows NT to Windows 2000 (and Active Directory)• Assisted sales staff on sales calls and assessment meetings with clients• Responsible for keeping sales and service staff up to date on new technologies, including SharePoint, remote access, secure computing, wireless and mobile optionsResponsible for driving Sales, allocating Service resources, also developing and implementing project management. Show less

Ran Tech Support area for PC retailer.Started as PC Tech and worked my way up to Manager of the group.