As the founder and lead technician at Maui Tech Support, I oversee all aspects of our business, ensuring that both residential and business clients receive top-notch IT support and solutions. With over 15 years of experience in the IT industry, I specialize in providing personalized and comprehensive technology services, including network management, cybersecurity, system backups, and troubleshooting. I work closely with local businesses to streamline their tech infrastructure, offering proactive support and tailored solutions that help them operate smoothly and securely. My role also involves educating clients on best practices for online safety and ensuring their technology works efficiently, allowing them to focus on what matters most—their business.

Responsible for supporting all desktops, laptops, and tablets in 4 countries including remote officeSoftware ManagementManage wireless Cell Phone/Hotspot accountsDomain Name managementActive Directory & O365 User Account AdministrationPrinter Vendor managementManage BackupsCorporate Security (Email & Antivirus)Audio/Video management including conference room equipmentPhone system management (Skype for business & Teams)Call Center ManagementGlobal Vendor Management (equipment acquisitions & contract management)

Providing desktop support for offices in San Francisco and New York, including executives, Providing tech-ops support for automation systems. Administration of North America servers in the following categories.- Active Directory- Maintaining Security Policies- Managing backup systems.- Imaging/ deployment- Exchange Server 2007- Hyper-V Server 2008

-Asset Recovery/ Repairing computers and servers also securely removing data by government standards.-Assisting with Company wide hardware refresh program.

Two week grant for a job shadow in Paris.Accompanied by a lecture series on advanced networking topics. The class rubric was built around two fictional companies merging networks, and how each team would implement technologies to accommodate the merger.We shadowed network & system administrators at Orange, Paris Chamber of Commerce, Paris City Hall, and Societe Generale.

Worked with Asset Recovery/ Repairing computers and securely removing data. 10 month internship that led to a 6 month contract position.

Desktop Support/ Help Desk.