Joseph Emmanuel
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Joseph Emmanuel Email & Phone Number

Technical Support Team Lead at SMG - Service Management Group
Location: Lagos State, Nigeria 7 work roles 3 schools
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Role
Technical Support Team Lead
Location
Lagos State, Nigeria
Company size

Who is Joseph Emmanuel? Overview

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Quick answer

Joseph Emmanuel is listed as Technical Support Team Lead at SMG - Service Management Group, a with 499 employees, based in Lagos State, Nigeria. AeroLeads shows a matched LinkedIn profile for Joseph Emmanuel.

Joseph Emmanuel previously worked as Senior Software Support Engineer at Smg - Service Management Group and Middleware (IBM ACE) Engineer at Uba Group. Joseph Emmanuel holds Nano Degree, Cloud Development from Udacity.

Company email context

Email format at SMG - Service Management Group

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SMG - Service Management Group

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Profile bio

About Joseph Emmanuel

As an experienced IT professional with a comprehensive understanding of Computer and software technologies, System Architecture, and expertise in software engineering, technical support, and Cloud computing, I thrive on solving complex problems and delivering exceptional value to my team and clients.I enjoy every opportunity to lead, learn, and collaborate with people in the technology field to do exciting things while solving problems and delivering value, consequently carving out a niche for myself in this vast world of technology.I am always open to networking and collaborating on innovative projects. Let’s connect and explore opportunities to work together.

Listed skills include Leadership, Information Technology, Powerpoint, Windows Server, and 47 others.

Current workplace

Joseph Emmanuel's current company

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SMG - Service Management Group
Smg - Service Management Group
Technical Support Team Lead
kansas city, missouri, united states
Website
Employees
499
AeroLeads page
7 roles

Joseph Emmanuel work experience

A career timeline built from the work history available for this profile.

Middleware (Ibm Ace) Engineer

Lagos, Nigeria

Open Digital Banking. Management and Administration of IBM App Connect Enterprise (ACE). The middleware platform of the bank. ACE runs on RHEL and IBM AIX servers in a load-balanced setting.- Lead Project planning and delivery- Deployment, Resource allocation, and support of various Internal services and VAS services.- Review test cases and perform REST and SOAP API testing with the development team.- Developed bash scripts to automate processes on the servers- Creation and management of Queue Managers and Message Queues on the Middleware- Developed and wrote several bash scripts to automate maintenance tasks and person various functions- Managed the servers, by ensuring it is in a healthy state at all times - Disk, Memory, CPU, and network.

Apr 2022 - Nov 2022

Software Support Engineer L2

Software:- Micro focus Data Protector, Backup Navigator, VM ExplorerPlatform:- RHEL, SUSE, Ubuntu, HPUX, AIX, Solaris, Windows.Integration:- HyperV, VMware, Oracle, mysql, db2, Sap r/3, sap hana, exchange, postgresql, etc...- Lead the administration of technical action plans in customer's environments- Receive Elevation from the Frontline Technical Support Engineers. - Handle cases from Premium customers- Mentor frontline Engineers - Collaborating with CPE (Current product Engineers) to investigate defects and prepare patches and fix.- Attend weekly scrum meetings with the team and advise L1 Engineer on how to go about cases.

Sep 2021 - Mar 2022

Software Support Engineer L1

Lagos, Nigeria

Data Protector, VM Explorer, Backup Navigator - Providing technical support for Microfocus customers around the world to resolve technical issues with their Data Protector Application on Unix, Linux, and Windows server and VM explorer on Windows in Datacenters around the world.- Assumed case ticket ownership from beginning till the issue is resolved or conditionally closed.- led the administration of technical action plans to resolve issues via Screen-sharing sessions.- Provided Excellent Customer service and Technical assistance, via emails, phone calls, and remote sessions.

Jul 2020 - Aug 2021

Software Engineer

Instant Deposit Limited

Https://Instantdeposit.Africa/

I develop test case scenarios and tests plan for proposed API, build RESTful API web based applications and USSD application, testing of API as micro service and general integration of API into a single code base. I design database structure of the application and present models for flow chats of specific operations, use case diagram, database models and UML diagram.

Feb 2020 - Jul 2020

Software Developer Intern

Jos, Plateau State

As a Backend Developer, I used Python to write backend applications, prepare and reviewed Test case scenarios, Tested APIs, and join peer code review

Aug 2019 - Jan 2020
Team & coworkers

Colleagues at SMG - Service Management Group

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3 education records

Joseph Emmanuel education

Nano Degree, Cloud Development

projects done. - Deployment of static applications - Building and Deployment of full stack web applications with Node Js and Ionic.

Computer Software Engineering

ALX Holberton Software Engineering Program (alx-africa) DevOps and System Engineering Database design Backend Development

Bachelor Of Engineering - B.Eng (First Class, Honours), Electrical Engineering Technologies/Technicians, First Class Honours

Activities and Societies: NSE-student membership President NUESA unizik chapter (2017/2018)Developed special interest in control systems.

FAQ

Frequently asked questions about Joseph Emmanuel

Quick answers generated from the profile data available on this page.

What company does Joseph Emmanuel work for?

Joseph Emmanuel works for SMG - Service Management Group.

What is Joseph Emmanuel's role at SMG - Service Management Group?

Joseph Emmanuel is listed as Technical Support Team Lead at SMG - Service Management Group.

Where is Joseph Emmanuel based?

Joseph Emmanuel is based in Lagos State, Nigeria while working with SMG - Service Management Group.

What companies has Joseph Emmanuel worked for?

Joseph Emmanuel has worked for Smg - Service Management Group, Uba Group, Micro Focus, Instant Deposit Limited, and Nhub.

Who are Joseph Emmanuel's colleagues at SMG - Service Management Group?

Joseph Emmanuel's colleagues at SMG - Service Management Group include Natasha Chauhan, Sarah Allison, Jeff Kang, Blake Sellers, and Jennifer Brady.

How can I contact Joseph Emmanuel?

You can use AeroLeads to view verified contact signals for Joseph Emmanuel at SMG - Service Management Group, including work email, phone, and LinkedIn data when available.

What schools did Joseph Emmanuel attend?

Joseph Emmanuel holds Nano Degree, Cloud Development from Udacity.

What skills is Joseph Emmanuel known for?

Joseph Emmanuel is listed with skills including Leadership, Information Technology, Powerpoint, Windows Server, Git, Linux, Operating System Administration, and Secure Sockets Layer.

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