Regional Retail Sales Manager for maintenance and modifications on Embraer, Gulfstream, and Bombardier aircraft for the Southeast USA

As Area Sales Manager, responsible for bringing in new customers, while continuing to keep current customers pleased with our services. Aftermarket sales include avionics upgrades, maintenance packages, interior refurbishment, and other modifications.

As a Customer Service Representative (CSR), responsible for maintenance supervision and setting daily priorities for on-time departures. Performs customer debriefs to ensure that maintenance issues are correctly identified, estimates on cost, and informs them of upcoming inspections that may be completed during the visit. Provides continual communication with the customer before, during, and after the visit to ensure they received the best possible service.

As an A&P mechanic for the Orlando Citation service center, I work incoming squawks on corporate/private jets for some of the world's most successful businesses. I specialize in working the company's larger jets, including the Citation X, Sovereign, XL/XLS/XLS+. We conduct scheduled and unscheduled maintenance and inspections, flight control rigging, and structural repairs.

As a Letter Carrier at the USPS, was tasked with thorough knowledge of over 20 routes. Obtained new business accounts by learning shipping needs and offering clients convenient and less-expensive ways of shipping products. Experience as operations manager, supervising and delegating work to city and rural carriers, mail handlers, and clerks. Tasks included completion of daily volume and accuracy reports, budget control, and encouraging teamwork to meet deadlines. Helped improve operations by combining processes, eliminating bottlenecks, and ensuring speed. Utilized customer service skills- answering questions and concerns from customers and assisting them through an assortment of mailing issues.

Gained skills such as discipline, initiative, dedication, and courage. Collateral Duty Inspector (CDI), inspected other mechanics’ work for precision. Plane Captain, ensuring safe-for-flight status of aircraft through daily and turnaround inspections. Sergeant and shop supervisor, responsible for the maintenance of over 10 aircraft and 25+ junior mechanics. Received two Navy Achievement medals for superior performance of duties. Certificate of Commendation for outstanding performance conducting maintenance in support of combat sorties during Operation Enduring Freedom. Non-Commissioned officer in charge (NCOIC) of a Marine Heavy Helicopter Squadron 465 detachment during Operation Iraqi Freedom.