• Served as a tier 1-2 support representative assisting clients within a consulting environment. Supported client-side devices, servers, remote access technologies, cloud services, network, and peripheral support for small to large businesses in northeast Ohio.• Supported all Microsoft desktop systems and Server systems from 2008 to 2016.• Assisted MAC environments.• Supported, maintained, and repaired iOS and Android mobile device platforms.• Maintained Active Directory environments, users accounts, group policy objects, and basic scripting.• Supported Office365 mail systems at both the user and server levels.• Analyzed and repaired systems affected by infections/intrusions.• Deployed and troubleshot network infrastructures in many challenging locations. Specialized in cabling discovery, deployment, and troubleshooting.• Responsible for proactive and on the fly extensive documentation. Assisted in transferring documentation from Autotask to IT Glue. Maintained protocol checklists.• Participated alongside the account manager in evaluating hardware, software, and services solutions in alignment with customers’ business objectives.• Responsible for taking tech calls from a pool of over a hundred clients. Roughly sixty-five were very active small to large companies.• Eventually took on one large company as a primary responsibility but also continued assisting NetworkinGuys’ helpdesk. The new account had users, equipment, and phones that ranged from one hundred to three hundred devices. Responsible for the company’s servers, active directory environment, network, mobile offsite labs, and schools.• Driven to complete tasks no matter the time and location.• Tenacious, creative, and courteous habits when solving issues.

• Answered calls to support around 70 different clients. On call every two weeks.• Supported a broad spectrum of client needs. This ranged from ISP, firewall, switches, general network infrastructure, server hardware, 2003 to 2012 Microsoft servers, Hyper-V, active directory, on premise and cloud, Exchange folder shares, Veeam, other backup methods, and workstation hardware and software issues.• Helped with SonicWall, Cisco, and WatchGuard client VPN issues.• Skilled with Kaseya deployment, care, and remote usage to our managed clients.• Proficient in the use and maintenance of ConnectWise and Kaseya.• Started and preserved a centralized documentation process with IT Glue.• Created and maintained client data in IT Glue ranging from administrative and service account passwords, client standard operating procedures, and troubleshooting documentation. Recorded customer network infrastructure and server assets both hardware and virtual. Logged client specific vendor, users, and license data.• Using a combination of Connect Wise and IT Glue, helped to keep track of customer subscription licenses. Informed customers of impending expirations and renewals.• Responsible for working with Dell and other vendors to procure servers, workstations, networking equipment, and other special items for customers. Monitored procured items to make sure the products were delivered to specific locations in a timely fashion.• Ensure purchased equipment met customer needs. Evaluated orders to catch any inconsistencies with bundled software, duplicated requests, or components the client either did not need or could benefit from an upgrade.• Trained new employees on Kaseya, ConnectWise, IT Glue, and day to day functions.

• Deployed, set up, supported, maintained, and troubleshot computer software and hardware for four K-12 buildings in the Warren City Schools district from 2007 - 2009. • Installed, set up, maintained, and troubleshot a vastly increased amount of computer software and hardware exclusively for Warren City School's Warren G. Harding High School 2009 - 2016. This was approximately 2,100 stations.• Maintained a Microsoft environment. Deployed Linux. Provided support for Mac OS’s.• Operated a Microsoft side network for Warren G. Harding containing 1,500 users. This included maintaining network users, user environment, directories, and security.• Responsible for the network upkeep of one large high school and three smaller schools. Then concentrated on only the high school with one MDF and five IDF’s.• Supervised deployment of equipment, software, servers, and educational course ware.• Researched and implemented cost efficient and effective use of technology.• Trained school staff about the proper use of school PC’s and software.• Oversaw the yearly cycle of decommissioning old and integrating new technology.• Maintained and operated phone systems, HVAC and security systems. • Deployed, set up, maintained, and troubleshot networked printers, projectors, ELMO's, SMART boards, and various classroom audio/video equipment.

• Responded to technology requests from Trumbull, Mahoning, and Warren schools.• Supported, refurbished, and upgraded PC software and hardware.• Supported Microsoft operating platforms, office, servers, development tools, and internet technologies. Also provided light support for Mac operating platforms.• Performed network troubleshooting to isolate and diagnose common network problems.• Maintained a Microsoft side network for Warren G. Harding. • Delegated as supervisor for Warren City Schools student technicians.