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Joseph Etim Email & Phone Number
Data Mapping and Business Development Fellow
at
alx_africa
LinkedIn matched
3 data sources
Profile completeness 86%
Current company
Role
Data Mapping and Business Development Fellow
Location
Lagos State, Nigeria, Nigeria
Who is Joseph Etim? Overview
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Quick answer
Joseph Etim is listed as Data Mapping and Business Development Fellow at alx_africa, based in Lagos State, Nigeria, Nigeria. AeroLeads shows a matched LinkedIn profile for Joseph Etim.
Joseph Etim previously worked as Community Manager/Ambassador/Moderator at Freelance and Customer Service Workforce Analyst/Project Manager at Jumia Nigeria. Joseph Etim holds Industrial Relations And Personnel Management, Employment Relations And Human Resource Management, Second Class Upper 4.12/5.0 from University Of Lagos.
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Email format at alx_africa
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alx_africa
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Profile bio
About Joseph Etim
I am passionate about the use of technology and people to facilitate better user experience. In order to remain relevant in our ever-dynamic world, I have taken on learning and development as my individual focal point for understanding new concepts and taking on new challenges to further develop myself for productivity and efficiency.
Current workplace
Joseph Etim's current company
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7 roles
Joseph Etim work experience
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Data Mapping And Business Development Fellow
CurrentHelping to achieve the moonshot of goal of getting 3 million highly trained African tech talents job placement by 2035.
Sep 2023 - Present
Community Manager/Ambassador/Moderator
Current
Freelance
I currently curate promotional content for Web3 companies to help with the growth of their community and the drive for their product adoption while managing user sentiments to remain positive through continuous engagement with updates and programs. As the internet gradually shifts to Web 3.0 which I believe to be the future of the internet it is pertinent.
Nov 2022 - Present
Customer Service Workforce Analyst/Project Manager
- Created and modified scripts and macros for customer-facing agents to manage incidence issues arising from technology or process disruptions creating pain points for customer experience.- Managed the data gathering and analysis process for a survey conducted by my organization on behalf of a third-party partnership for 90,000 distributed samples..
Mar 2022 - Nov 2022
Customer Experience Management Team
1. Handled issues that are not covered by the company's existing policies that may result in litigation and proferred new standard operating processes to tackle such issues which improved our first contact resolution SLA.2. Carried out root cause analysis that resulted in the reduction of compensation expenses to customers.3. Engaged in deep-dives for.
May 2021 - Feb 2022
Customer Experience Associate
1. Achieved 120 seconds of average handling time month on month making me the agent with the highest answer rate for the inbound team.2. I achieved 100% process compliance across all channels and attained the agent with the best quality compliance score week on week. 3. I attained excellence in handling challenging customers through extensive probing.
Oct 2018 - Apr 2021
Co-Founder/Business Development Specialist
I am sold on a dream of marketing creatives who have little funding access to market their talent. It is my belief that the internet would be the tool that makes the world smaller and people accessible.
Jan 2018 - Nov 2021
4 education records
Joseph Etim education
Industrial Relations And Personnel Management, Employment Relations And Human Resource Management, Second Class Upper 4.12/5.0
Nanodegree, Data Analyst
National Diploma, Mass Communication/Media Studies
Lagos State Polytechic
Nanodegree Data Analyst, Data Analysis
FAQ
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Quick answers generated from the profile data available on this page.
What company does Joseph Etim work for?
Joseph Etim works for alx_africa.
What is Joseph Etim's role at alx_africa?
Joseph Etim is listed as Data Mapping and Business Development Fellow at alx_africa.
Where is Joseph Etim based?
Joseph Etim is based in Lagos State, Nigeria, Nigeria while working with alx_africa.
What companies has Joseph Etim worked for?
Joseph Etim has worked for Alx_Africa, Freelance, Jumia Nigeria, and Amplifihub.
How can I contact Joseph Etim?
You can use AeroLeads to view verified contact signals for Joseph Etim at alx_africa, including work email, phone, and LinkedIn data when available.
What schools did Joseph Etim attend?
Joseph Etim holds Industrial Relations And Personnel Management, Employment Relations And Human Resource Management, Second Class Upper 4.12/5.0 from University Of Lagos.
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