Manage a team of consultants through performance software integration, support, and renewals. Developed value adding behavioral coaching programs building off of company’s primary business as well as gaps identified through client utilization of the software. Ongoing account maintenance and upselling focus of current offerings.

Guide various custom app and solutions teams at a regional retailer. Coordinate weekly communication to individual stakeholders and senior leadership on program accomplishments, next deliverables and barriers requiring additional intervention. Supporting larger effort to transition work model from a pure waterfall approach into a hybrid agile development model.

I provide expert recommendations, consultancy and direction on multiple operating functions including the transition and integration of consolidating two locations and led new location development to meet the integration strategy. Hold accountability for new company acquisitions along with oversight of IT, ERP and process development and implementation.The following are highlights of the value I bring to the organization:• Continually identify areas of opportunity through analysis of workplace practices and direct multiple projects such as the relaunch of e-commerce solutions to new platform which increased sales by 100% within the first six months of change.• Led strategic direction on the development of custom regulatory and prescription software solutions for third party vets servicing customers.• Positioned to lead rebranding of six legacy companies in to one single commercial name and branding which aligned all corporate goals and vision regarding profitability and customer experience.• Provide oversight of Information Technology (IT) and Enterprise Resource Planning (ERP); leverage keen commercial, business, and technology acumen to integrate technology solutions that align with business objectives.• Consistently deliver sales and marketing initiatives; implemented commercial team structure changes, define strategies, and evaluate sales opportunities which have resulted growing customer portfolio and exceeding revenue growth year over year (YoY).

I delivered outstanding service and dedication during tenure with organization. Held multiple positions with increasing responsibilities. Started as Associate to ending position as Principal Consultant. Held accountable for the design and installation of continuous improvement management systems to assist management in excelling in their positions.The following are highlights of the value I brought to the organization:• Positioned on senior leadership team with focus on analyzing business needs, strengths and weaknesses, implementing projects and plans regarding integration of processes and coach management one-on-one.• Played significate role in relationship management with clients; attended meetings, proposed strategies, and integrated diverse operational procedures to increase internal workflows.• Spearheaded cross-functional teams across diverse business sectors through change and transformations which include rapid growth, expansion, acquisitions, mergers, turnarounds and reorganizations.• Successfully created sustaining, growth through effective change management and introduced transformational models to drive continuous improvement which led to advanced upselling of services at a Canadian FBO operation by 134%.• Increased productivity by 50% among software engineers through integration of change management.• Implemented lean methodologies to increase significant cost savings of 30% over all other departments at a nuclear power plant.• Developed 4-week projection methodology that forecasted potential opportunities which aligned profitability goals with vision.• Successfully doubled claims processing rates and call center responses at health insurance firm through integration of internal processes with focus on customer experience.• Recognized throughout tenure for commitment and contributions to team development, staff communications, and for consistent delivering of quality, on-time, on-budget projects and programs.