Exemplary technical and customer liaison professional with extensive experience supporting domestic and international telecommunications/e-commerce companies to achieve optimal success. I am well-versed in billing systems, innovative problem solving, interpersonal skills, and an eagerness to develop key customer relationships that help retain company clientele. Recognized for continuous success in technical troubleshooting analysis and creating strategic solutions that exceed customer expectations, resulting in ultimate satisfaction. Accomplished broad technical experience spanning technical support lead, pre-sales and post-sales, data center management, networks, databases, critical issues resolution, customer success and management.Specialties: Amdocs Optima, Customer IT operations, SLA Management, Delivery, Technical Support & Services, ClearCase, Software analysis and performance improvement, Team building, critical issues resolution Customer facing skills, Comverse ONE, Kenan Billing System, Real Time Billing System, PostgreSQL, Sql, Oracle Databases, BSS/OSS.Technical training:• Oracle Database Administration, Performance & Tuning, Backup & Recovery• Couchbase Database Administration • Containers, Kubernetes, and Red Hat OpenShift Administration• AWS Solutions Architect