A Deaf-Owned company offering Interpreting and Translation services on-site, virtually, over the phone for over 75 languages.

When I joined the team at Convo Communications, my primary objective was to implement a new sales program to support the addition of a new vertical. I started by recruiting, training, and developing new talent to create and grow a sustainable pipeline through personalized customer experiences.Within my first couple of months on the job, my team made an immediate and significant impact to set the tone for future client engagement and sales production, increased sales revenue by 400%. Furthermore, through proven prospecting and sales conversion strategies, we were able to increase our close rate from 11% to 52% in one year utilizing targeted sales campaigns. Continuing an upward trend, each of our KPIs are on pace to exceed expectations for the first full calendar year and on trend to keep increasing our sales revenue by 350% each year.

Co Authored the 5th edition of "Want to be an Interpreter" that was published January 1, 2020.

When I rejoined www.goreact.com, I took on a senior-level client engagement role guiding the company's growth across international markets. Recognized my prior success, the company designated me as the Lead for all educational accounts, domestic and international.In less than two years, I strengthened the company's sales presence in America and expanded into international markets in Japan, Brazil, Belgium, Ireland, and Italy to gain a stronghold in the educational industry. I also helped the efforts for our team to be the thought-leaders of our industry and provide tools and resources for those in the educational industry.

As the company's first sales leader, I strategized, planned, and executed a growth-driven sales strategy to drive initial sales revenue throughout the startup phase. By identifying the ideal customer profile, determining a competitive market price, and defining our target niche, we were able to implement targeted marketing initiatives, secure warm leads, and build a robust sales pipeline that increased from 35 sales appointments in 2019 to over 600 sales appointments in 2020. Starting from the ground up with $0 revenue in my first year, we reached $650K in the second year, with projections forecasting $2M in sales by the end of year three.This role taught me a lot about what makes a good sales team, how to hire the right people that are hungry, smart and humble. Taught me how to work with the executives with goals and objectives. This was a big eye-opening experience for me on why many sales departments do things the way they do, and some traditions that should be changed. My proudest moment was when we worked with Universal Studios-Hollywood and helped them make their Secret Life of Pets ride become accessible through the smartglasses. Today, anyone can go on the ride and request the glasses and will have access either through ASL or captions.

Our primary market consisted of Sign Language Departments within colleges and universities dedicated to providing inclusive learning opportunities for students of all abilities. We provided an ability for teachers to give one on one feedback to students on skill improvement. I was accountable for over 200 accounts across the West Coast. Traveling extensively, I handled all onboarding and product training for new customers, resolved product issues, and stayed abreast of changing customer needs to ensure service delivery met their immediate and forecasted needs. In addition, I conducted countless workshops in both the United States and abroad on industry-leading technology and educational tools. We achieved a renewal rate of 98% through my direct efforts and added increased in new business each year from prospecting, networking, conferencing and ultimately increasing my overall accounts by 4,800% of annual revenue in just over three years.

While at Sorenson Communications I wore many hats - faculty, librarian, teacher, instructor, and mentor. Some of my responsibilities included: Delivering on-site instruction in American Sign Language and Interpreting to the chief leadership team.Developing and introducing a training curriculum for ASL and Interpreting for call center employees;Setting performance standards for call center employees to improve retention and implementation; and Recruiting, interviewing, and onboarding new sign language interpreters for prominent call center roles.