Joseph Fleischmann Email & Phone Number

Washington Dc-Baltimore Area

Washington D.C. Metro Area

Experienced in VDI, NetApp, VMWare, Windows, Linux/Red Hat, Splunk, McAfee, STIGs, WSUS, Networks, Active Directory, Jira, Powershell, Bash

Washington D.C. Metro Area

Washington D.C. Metro Area

• Improved team morale and customer satisfaction by inserting project management best practices and procedures, based on PMBOK and Boeing’s Application Development and Sustainment Lifecycle model. • Led all project schedule development activity, including detailed work breakdown structures, work packages, risk response plans, critical path analysis, and work estimations. • Spearheaded project communication plans to stakeholders.• Managed Information Security projects, including Two-factor Authentication Implementation, ISO 27001 findings, and Net/Host Remediation.• Reduced costs by over $300,000 per year by co-leading a LEAN+ project to reduce the businesses PC asset count. • Led management and team through the full Project Management Lifecycle over 4 major infrastructure upgrade and consolidation projects in 2 years. Completed over 15 IT Infrastructure projects to support the ArgonST business. • Developed the ArgonST IT website to provide the business a one stop shop for their IT service needs. • Performed project close-out activity with stakeholders and captures lessons learned.• Led weekly Project Status meetings, Change Review Board meetings, and weekly Project Review meetings with IT Management and IT Business Partners. • Quantified a Boeing affinity group’s value, in the DC region, by producing regular metrics and reports on REACH-event attendance, as an acting Membership Lead.• Mentored team members in data analytics, presentations, processes and procedures.

Washington D.C. Metro Area

• Saved over $900,000 per year from the IT Department’s overhead budget by leading an asset reduction project.• Provided full life-cycle System Administration of business unit Windows servers and PC’s. • Imaged, initialized, and installed PC’s as part of the Windows 7 upgrade initiative. Hardened PC’s for deployment to secure areas.• Acting backup ticket coordinator – routed user trouble tickets to the technician with the appropriate skillset and access. • Routinely conducted PC desktop support for the Newington and Fairfax, VA sites in collaboration with a small team of System Administrators. • Assisted in hardware and software architecture upgrades involving VMWare ESXi, Windows 7, Windows Server, and NetApp technologies. • Managed client-side firewall and antivirus protection using Symantec Endpoint Protection.

Washington D.C. Metro Area

• Trained IT staff on IT Help Desk software and Asset Management tools. Managed the IT ticketing system and ensured Analysts upheld customer service level agreements.• Led a Windows 7 upgrade project involving hundreds of user desktops.• Improved director level visibility into business unit asset utilization by creating an Access Database linking assets to users, and users to the organization map.• Identified $500,000 in savings to the business via asset reductions, and won stakeholder approval to begin reductions through consistent metrics and reporting.

Washington D.C. Metro Area

• Provided IT technical support to business executives. • Trained in Boeing tools (HP Service Manager, SIS, CIIM, Remedy), and Active Directory. Reconciled metadata discrepancies between CIIM and Active Directory. • Supported the Boeing Server Discovery initiative to bring dozens of servers into compliance with Boeing’s server documentation standards. • Developed and tested Ruby on Rails code as part of an Agile software development project to improve the functionality of a site operations website. • Performed a comprehensive review of business applications’ Windows 7 readiness while providing updates, statistics, and recommendations to management. Exceeded the target percentage of machines migrated to Windows 7 across the Information Solutions division. • Maintained IT’s monthly Financial Planning/Customer Engagement Deck.• Created move request tickets for all asset room change requests at various Boeing sites using Remedy / MSR RAD.• Produced Capital Requests using PowerPoint and Visio in support of various Accounting Business Units.

* Provided technical solutions to over 120 students and faculty per semester.* Resolved issues involving e-mail, file storage, wireless networking, MS Office, operating systems, browsers, software,and other technical matters.* Supported Co-Consultants and Managers in problem resolution.

* Redesigned existing manual work functions into user-friendly and time-efficient processes in a collaborative setting.* Designed, developed, tested, and presented to management a tool to manage store violations via Excel and Visual Basic.

* Researched and developed an automated solution for division’s monthly Business Performance Dashboard via Excel,Visual Basic, and MS Query.* Wrote technical documentation of critical bank applications, monthly reports, and processes.* Migrated over 75 incidents to a new web-based platform, while performing quality assurance testing and presenting feedback on its performance and functionality to managers.* Increased team productivity through weekly incident(s) root cause analysis, business impact, delegation of action items, and incident remediation.

* Designed and implemented several project components in a 12-person team to solve a complex marketing challenge.* Attended weekly professional and project development seminars hosted by senior staff and mentors.

Bachelor'S Degree, Business Administration; It Management; Minors In Computer Science And Information Science, Magna Cum Laude

Activities and Societies: Outstanding Graduating Senior Award in Information Technology Management, Dean's List for Distinguished.

High School

Certificate, Information Technology (It) Foundation Course

Certificate, Project Management