Joseph Fleming Email & Phone Number

Sacramento, Ca, Us

Worked as business analyst on Operations Support Team within Customer Care department. Successfully analyzed, investigated and resolved issues in regard to system deficiencies within the Customer Care department. Provided requirements and completed information assurance checks for client-based reports.Conduct more than 20 interviews and led staff meetings to discuss process improvement and implementation of improved plans. Completed daily assignments using software such as: Heat, Crystal, Microsoft Excel, Word Processor, Proclaim, CC Portal and others.Delivered presentations for peers and supervisors using Microsoft PowerPoint. Completed written report summaries and data spreadsheets of results from intensive research for management.

Csu - Sacramento

* Supervised team of up to 12 staff members; recruited, trained, and counseled personnel. Led day-to-day operations of a specialty department. Led meetings and developed budgets. Analyzed and evaluated publication content. Selected and approved published materials.* Successfully combined multiple reporting activities that created a centralized function, streamlined for efficiency.* Designed innovative new presentation for a national press competition - Ranked within Top 5.

Sacramento, Ca

Pursued full-time communications coursework towards Bachelor’s degree.

San Diego, Ca

* Managed team of up to 6 personnel; training, coaching, ongoing development, and general supervision. Organized field patrols and conducted training and security procedures. Organized unit operations; established procedures, identified and analyzed business requirements, and set benchmarks. Oversaw processes across multiple business groups. Planned and managed resource allocation. Managed inventory and oversaw equipment staging for deployment. Devised and implemented solutions. * Requisitioned medical supplies and maintained medical inventories in compliance with standards of healthcare. Identified, evaluated, and documented business needs and objectives, operational processes and procedures, problems and requirements. Recommended changes and improvements based on efficiencies and technologies. Established and reengineered processes to streamline operations and ensure compliance with federal regulations. * Consistently exceeded performance expectations and received recognition for quality of work, efficiency, and communications - Ranked within Top 10%.

Bachelor Of Arts (Ba), Journalism, Honor Roll

Activities and Societies: Editor of the State Hornet NewspaperMinor: Digital Communications and Media/Multimedia

Associate Of Arts (Aa), Liberal Arts, Honor Roll

Diploma