Lead and collaborate with customers for the implementation and roll-out of GITF SaaS-based products across multiple Higher Education/Vocational Education and Training organisations.Plan and manage various aspects of projects using Jira, Confluence and MS SharePoint from business analysis, deployment, configuration and customization, integration to other systems, UAT, and production deployment and support.Facilitate regular customer meetings such as catch-up/project status updates; enhancement, user story and adapters requirements clarifications; product demo, migration walkthrough.Prepare and deliver regular status reports to internal and external project stakeholders based on agreed timings: RMIT, ACU, CDU, TAFE NSW (past project).

Leading and collaborating with different project teams to build project plan using MS Project with key milestones, allocate resources, and track progress and status of defined tasks for simultaneous projects: Cleo Retail Integration and MoveIT MFT software upgrade, integration with ABI’s Accounting System, Data Mapping and API Enablement, ABI EDI systems enhancement.Facilitating project team meetings to keep track of the build and testing progress, identify and close out project issues and risks, and prepare for Go-Live activitiesScrum Master for the API Development team as part of ABI’s EDI 2.0 modernization initiative; Facilitating the Sprint Planning, Daily Stand Up, Sprint Review and Retrospective using ADO.Preparing customer status report and facilitating weekly customer meetings.Consolidate and deliver monthly governance deck to ABI and DXC project stakeholders.

Scrum Master / Tribe Lead for QBE Asia Underwriting and Pricing DevOps Team of PEGA workflow and web applications, ESB integration, OCS/WCC and P400 mainframe developers and testers.Led Agile delivery of multiple, concurrent digital and legacy application projects for the Underwriting business unit across Singapore, HK, and Malaysia, ensuring agreed solutions are delivered within the sprint, and deployed to production environment as planned using Jira and Confluence as management tools.Manage DevOps team to resolve Incident tickets, fulfill Service Requests tickets within SLA, close Problem tickets using Jira, implement Change Record tickets using ServiceNow.Lead the digital transformation of QBE’s pricing tool from Excel to cloud-based Rulebook Online Pricing tool, collaborating with QBE AU Infra team and UK-based 3rd party vendor, Sequel.Prepare and present Monthly Ops Report to QBE Asia CIO and other project stakeholders.Provide coaching and mentoring to Scrum teams.

Transition Manager for FR’s Warehouse Management System Level 2 application support consist of user inquiries, incident management resolution and Service Request execution.Tracking the overall progress of the transition program until final acceptance and sign-off by all stakeholders.Collaborate closely with multiple teams to configure and implement ServiceNow for usage of Application team to perform Level 2 support activities.Provide regular status reports and updates to both FR and DXC Stakeholders on Knowledge Transfer progress, resource onboarding, issues, and risks through face-to-face meetings in FR Tokyo Head office and/or remote meetings.

Project Manager for P&G Enterprise Application Integration (EAI) software upgrade and hardware migration, SAP EDI Message Integration and P&G Direct to Consumer (DTC) eCommerce application for US market.Lead end-to-end project management of Procter & Gamble integration initiatives ensuring projects are delivered on time and of quality, within scope, and within budget.Collaborate with cross-functional teams to gather requirements, define project scope, and develop project plans.Manage and track project risk, issues, and dependencies, and implement mitigation plan and strategies to ensure project success.Deliver weekly and monthly project status updates and reports to all project stakeholders.Create Change Request documents for changes in scope, resources, and scheduleLead project delivery teams across different DXC sites (Asia, Europe, Americas) from initiation and planning, build, SIT and UAT preparation and execution, cutover preparation, and execution, hypercare and project closure.

Project Manager for 12 P&G Enterprise Application Integration (EAI) Service line projects covering middleware integration using TIBCO, software upgrades, hardware upgrade and migration, domain creation, FDA document validation.Manage multiple simultaneous projects and teams across different DXC sites (Asia, Europe, Americas) from project initiation and planning, build, testing, cutover/deployment until project closure.Manage and track budget, schedule, resources and quality of project deliverables. Identify and address risk and issues with appropriate teams and stakeholders.Deliver weekly/monthly status update and reports to all project stakeholders.Create Change Request documents for changes in scope, resources, and schedule.

Project: Gemini AO (AT&T) – Non-SAP HRService Delivery Management for multiple Dev Ops teams providing application support and delivery of recurring projects to AT&T’s HR Corporate System applications.Prepare and provide weekly status updates to both onshore and offshore stakeholders.Manage a development team to deliver multiple myLogins data interface files project.Lead and mentor the Application Security Group (ASG) team to provide AT&T Compliance Team with user-access management documents, HR application Disaster Recovery (DR) manuals, on-time execution of DR exercise and document delivery of DR exercise results.

Project: Windchimes (AT&T) – Ticket TriageManage Ticket Triage team, of .Net and SSRS developers, using hybrid agile approach, to design, build, test, and deploy an automated solution from capturing mainframe terminal data, transforming and loading to MS SQL server to process/close out thousands distinct tickets.Prepare, generate, and deliver weekly and monthly team status and metrics report to Onshore Management, Manila Leadership Team, and Accenture Delivery Excellence Group.Provide mentoring and coaching to team members.

Project: Crystal/Bristol Myers SquibbTeam Lead and mentor for the HR Web apps team, Corp Facilities Web apps team and Corp Finance applications team in their daily application support tasks using BMC Remedy.Gather requirements, review estimates, test plans & test results for enhancements and required modification ticket requests.Prepare and deliver team performance metrics and process documents to Management and Quality Team and promote continuous improvement initiatives among team members.Project BCP Coordinator, tailoring BCP plans and leading annual BCP exercise for the project.

Project: Crystal / Bristol-Myers Squibb (BMS)Carry out requirements gathering, coding, testing, deployment and post go-live support for Elective Enhancements and Required Modification help desk tickets via BMC Remedy tool and using .Net and Oracle technology.Resolve BMS HR Web and HR Portal application Break/Fix tickets and address customer's requests and inquiries within SLA and ITIL framework via BMC Remedy tool.

Lead programmer of Food Connect and FastPOS in-house F&B solutions. Implement, train and provide support to Food Connect restaurants and FastPOS fast-food end-users. Customize, install, implement, and provide user training and support to different retailers across the country using Point of Sale (POS) and Backend applications.