- Leading the re-write and re-structure of product documentation for Amazon's Builder Center, a vital knowledge base for a new customer service experience software.- Working closely with multiple software development teams, aiding hundreds of teams across Amazon to build modules by documenting complex features in a readable and retainable format.- Establishing a robust Learner Center for authors and contributors, providing extensive technical documentation knowledge and guidance.

- Enhance the overall user experience of our product by creating and maintaining support documentation for all Datatrak products.- Document software functionality through multiple mediums such as user manuals, tutorials, FAQs, knowledge base articles, and supplemental training documents.- Managed large-scale documentation projects such as new products and major software releases.- Coordinate the completion of support documentation activities utilizing other team members within the organization.

- Researched and wrote technical articles for our technical support, Procurement, deployment, and administrative departments for internal and external publications.- Published over 3000 Knowledge base articles Managed competing deadlines with efficiency.- Utilized exceptional writing, editing, and proofreading skills to produce engaging and error-free content.- Increased customer satisfaction by reducing the time of resolution through implementing new Agile standards and methodologies.- Led the Documentation and Training team in the subcontracting of our Procurement department, resultin

Create and curate content for organizational and technical processes.Develop and implement new operational processes.Organize, develop, and monitor Client on-boarding for Technical Support, Procurement, and Deployment.Oversee and direct workshops and individual training sessions.