• Manage day-to-day housing operations and maintenance requests related to furniture, windows/screens, key and lock, and pest control for 7 residence halls/apartment complexes.• Co-supervise up to 16 undergraduate student staff and guide them through an individual professional development curriculum.• Developed department-wide processes related to “Master Access Key” sign outs and general return procedures for key-related items.• Individually perform administrative key processes… Show more • Manage day-to-day housing operations and maintenance requests related to furniture, windows/screens, key and lock, and pest control for 7 residence halls/apartment complexes.• Co-supervise up to 16 undergraduate student staff and guide them through an individual professional development curriculum.• Developed department-wide processes related to “Master Access Key” sign outs and general return procedures for key-related items.• Individually perform administrative key processes, such as loaner key and “Master Access Key” audits, refiling of returned key-related items, and managing of several Google Sheets documents for all key-related sign outs from the central office.• Liaise between the University Housing department and multiple on-campus and off-campus facilities shops, such as the Lock Shop and campus pest control vendor.• Utilize database systems such as The Housing Director (THD) for occupancy management, RS2 for door access, and SchoolDude MaintenanceDirect for maintenance requests.• Oversee the inventory of campus furniture items, supplies, and equipment.• Oversee the care and maintenance of departmentally owned vans and golf carts.• Facilitate bi-weekly success coaching meetings with student staff, focusing on mentoring and guidance, next steps in their academic or career pursuits, and how to market their transferable skills.• Assist in all aspects of the recruitment, selection, and training of the HS&L student staff.• Participate in the after-hours, professional duty rotation, responding to crisis situations, such as Title IX, addressing behavioral concerns, and investigating facilities related emergencies. Show less

• Directly oversaw a staff of 10+ Resident Assistants while also assisting a Resident Director in daily administrative functions pertaining to building operation and resident concerns.• Responsible for maintaining accurate occupancy records and successfully completing procedures related to resident room assignment changes and ensuring spaces are prepared for incoming residents.• Completed room and building walkthroughs to assess for damages, submitted maintenance requests to the… Show more • Directly oversaw a staff of 10+ Resident Assistants while also assisting a Resident Director in daily administrative functions pertaining to building operation and resident concerns.• Responsible for maintaining accurate occupancy records and successfully completing procedures related to resident room assignment changes and ensuring spaces are prepared for incoming residents.• Completed room and building walkthroughs to assess for damages, submitted maintenance requests to the facilities department through the Rowan Works database, and noted all room deficiencies through The Housing Director (THD) mobile.• Facilitated monthly scheduling of the after-hours duty rotation in assigned residence hall.• Assisted Resident Assistants in program and event planning that catered to their specific communities. Show less

• Promoted academic excellence, addressed student needs, and encouraged involvement among residents in accordance with the mission statements of the Office of Residential Learning and University Housing. • Developed a welcoming environment for 30+ residents, fostering positive resident interactions • Planned and executed creative programs, allowing residents to develop social, cultural, and leadership skills • Participated in the after-hours duty rotation, responding to… Show more • Promoted academic excellence, addressed student needs, and encouraged involvement among residents in accordance with the mission statements of the Office of Residential Learning and University Housing. • Developed a welcoming environment for 30+ residents, fostering positive resident interactions • Planned and executed creative programs, allowing residents to develop social, cultural, and leadership skills • Participated in the after-hours duty rotation, responding to crisis situations, addressing behavioral concerns, and investigating facilities related emergencies. Show less

• Assisted with all orientation events over the summer and winter seasons and played a vital role in helping facilitate the adjustment of new students to the Rowan University campus and community.• Ensured family members of students were comfortable, attended to, and had their concerns addressed throughout the orientation process.• Provided mentoring for new students by promoting on-campus resources to support their overall success in college.