Joseph Gallagher Email & Phone Number

Round Lake, Il, Us

Champaign, Illinois, United States

Fortnite Community Coordinator for University of Illinois Urbana-Champaign Registered Student Organization, Illini Esports.

Lake Forest, Illinois, United States

Information Technology (IT) Interns at Packaging Corporation of America assist with a variety of tasks to support the organization's technological infrastructure. An intern's daily tasks are to perform help desk services, troubleshoot IT issues, build and deploy computers, document network information, test and repair hardware and software, and inventory IT equipment. Interns are expected to grow an extensive knowledge of SharePoint, Microsoft Active Directory, Windows 10 & 11, Office 365, Microsoft Teams, and Zscaler.

Gurnee, Illinois, United States

Geek Squad Consultation Agents provide knowledgeable technology solutions and support while maintaining a friendly, efficient check-in and check-out experience for customers requiring product or other technical assistance. They create and maintain a supportive, positive environment for customers by asking the right questions, listening carefully, taking detailed notes, and partnering with other team members as needed. Agents display a genuine passion for and strive to resolve consumer electronic challenges. Agents are expected to expertly communicate the benefits of the Best Buy Credit Card & Best Buy Total Tech program to all clients while also remaining literate in Geek Squad Accidental Damage Handling (ADH) and Geek Squad Replacement (GSPR) plan in-store fulfillment. Agents must maintain constant knowledge of various precinct fundamentals and tools, such as Nova, Global Service Exchange, Atlas, CoreBlue, RSS, OMS, and POS Systems. Agents must also follow proper etiquette and maintain a professional appearance when entering a client's home for consultations, appliance repair, home theater repair/installation, and computer troubleshooting.

Mount Prospect, Illinois, United States

Hired part-time work to assist in the collection, storage, maintenance, restoration, and redistribution of NSSEO staff and student digital devices and data. Devices were to be collected from staff and students where routine maintenance would be performed with user data being uploaded to cloud storage and placed into a state where re-imaging could take place. This position also required some maintenance of the organization's server room.

Bachelor Of Science & Information Science, Information Science + Data Science

Activities and Societies: Illini Esports - Fortnite Community Coordinator

Associate Of Science - As, Computer Science, Magna Cum Laude

Activities and Societies: Phi Theta Kappa, PC Maintenance Officer Completed coursework for Associate in Science to pursue Bachelor's.

High School Diploma, General Studies

Activities and Societies: Student Council Officer, Student Technology Team Director, Chairman of Student Politicians, Astronomy Club.